Where to Find Good HVAC Help
Last updated in November 2019
Replacing your home’s heating or cooling equipment costs thousands of dollars. Even on cool days, such expenses could make you hot under the collar. So it makes sense to maintain your current equipment properly and get good repairs when needed. When you do need new stuff, you’ll want to work with a company that offers the best possible advice and prices. Our evaluations of area heating and air-conditioning services for quality and price will help you find a competent contractor. We also offer advice on how to evaluate equipment choices and deal with whichever company you hire.
Our Ratings Tables report how area heating and air-conditioning services rate for quality and price. The ratings on companies' service quality come from our surveys of area consumers, which were primarily Checkbook and Consumer Reports subscribers, but also other randomly selected consumers we invited to participate.
We asked survey recipients to rate companies they had used “inferior,” “adequate,” or “superior” for several questions: “doing work properly on the first try,” “starting and completing work promptly,” “advice on service options and costs,” and “overall quality.” Our Ratings Tables report the percent of surveyed customers who rated each company “superior” (as opposed to “inferior” or “adequate”) on each question. We also report the percent of each company’s surveyed customers who rated it “adequate” or “superior” (as opposed to “inferior”) for “overall quality.” Click here for more information on our customer survey and other data.
Many area heating and air-conditioning services consistently provide high-quality work: Several companies were rated “superior” for “overall quality” by 90 percent or more of their surveyed customers. But our Ratings Tables also reveals that some customers get burned by shoddy service: some companies received “superior” overall ratings from only 60 percent or fewer of their surveyed customers.
Our Ratings Tables also shows counts of complaints we gathered from the Better Business Bureau (BBB) for a recent three-year period, the number of complaints on file with the Consumer Protection Division of the Illinois Office of the Attorney General for a recent two-year period, and complaint rates relative to the volume of work companies do. Click here for more information on reported complaint counts and rates.