Welcome to Consumers’ Notebook, where we feature news-you-can-use and other timely information to help you become a more informed consumer. Check back often to read the latest pieces in our Notebook.
Cybercriminals are now using email to send texts to circumvent spam filters. They’re also hoping this different format will make their spam stand out from the flood of bogus messages.
Simply deleting unwanted files, and emptying the recycle bin, does not permanently destroy that data. Here’s how to do that.
The bipartisan INFORM Consumers Act (Integrity, Notification, and Fairness in Online Retail Marketplaces), which took effect in June, should make it harder for crooks to sell stolen or counterfeit items—and make it more difficult for online marketplaces to ignore the growing problem.
How much do you need to order from Amazon, if you’re not a Prime member, to get free shipping? It now depends on where you live.
The resumption of federal student loan payments, which begins in October, will be a financial stretch for many borrowers. Some are looking for a way to push back.
Internet customers want fast and reliable broadband service. Comcast promises its “next generation” Xfinity internet service, now branded as a “10G Network,” will deliver both. But “10G” is a meaningless, and possibly misleading, marketing term.
After more than three years, the pause on federal student loan payments will end on August 31. The Covid-related relief program had suspended payments, froze interest, and prohibited collections for about 43 million Americans.
App stores are flooded with bogus versions of ChatGPT, the popular new artificial intelligence tool.
While the IRS does contact taxpayers by mail, it never sends letters about refunds. Keeping an eye out for these red flags will help you protect yourself.
The Skin Cancer Foundation says a good sunscreen, used properly, can dramatically reduce your skin cancer risk, and lower your chances of getting melanoma by 50 percent.
The U.S. finally has a robust market for electric vehicles (EVs), with more manufacturers offering models that are stylish, roomy, and fun to drive. Unfortunately, high sticker prices remain a deal-breaker for many drivers who want to make the switch.
Publishers Clearing House will change its online business practices and refund $18.5 million dollars to customers who “spent money and wasted their time” entering the company’s sweepstakes.
We asked our editors and consumer-expert friends to tell us the most important ways to save money and avoid trouble. Here are their top seven strategies:...
The Federal Trade Commission (FTC) sued Amazon on Wednesday, accusing the company of enrolling customers into its Prime program without their consent—and then making it difficult for them to cancel.
If you’re determined to get tickets to a sold-out concert or sporting event, you might jump at any offer that comes along. Scammers are counting on that desperation to steal your money.
The federal government is putting tech companies on notice that it plans to go after them if they violate federal rules protecting children’s privacy.
In the U.S., if your flight is delayed or canceled, or if your baggage gets lost or damaged, unfortunately airlines aren’t required to do much for you. But it’s important to know your rights—however limited—if an airline strands you, delays you for hours, or loses your stuff.
Unable to get decent deals on new vehicles, or find used ones they can afford, millions of motorists are keeping their cars longer.
After years of focusing on illegal robocalls, the Federal Communications Commission (FCC) is trying to stop the flood of spam robotexts.
If you’re planning a trip outside the U.S. this summer and don’t already have a valid passport—or have one that will expire soon—you may have a problem. The current passport processing time is 10 to 13 weeks.