La-Z-Boy Home Furnishings & Decor
							
								All locations combined 
 
							
							 
								
							
							
							
							
								
									
								
								
							
						
						
		| Checkbook's Top Rating | |
|---|---|
| Quality | NO | 
- 195 ratings
 - 63% gave a "superior" overall rating
 - Compare 61 nearby furniture stores
 - "They were supposed to call the day before delivery to advise three-hour window.  Never did.  Called..."
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Consumer Ratings for La-Z-Boy Home Furnishings & Decor — 195 Ratings
								Percent of customers who rated service "superior" for: 
									 = average for all furniture stores
								
							
						
							
										Overall quality 
											
										
									
									
										
									
										Promptness of service 
											
										
									
									
										
									
										Reliability 
											
										
									
									
										
									
										Advice on choice and use of products 
											
										
									
									
										
									
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										Ease of looking at/testing products 
											
										
									
									
										
									
										Prices 
											
										
									
									
										
									Business Policies for La-Z-Boy Home Furnishings & Decor
										Special services and payment policies 
									
									- Choice of upholstery fabrics for most sofas
 - Orders for furniture displayed in showroom usually can be fulfilled within two weeks
 - Delivers furniture
 - Has an online gallery/catalog
 - Repair services available for case pieces and/or upholstered furniture
 - Customers can order directly from store’s website
 - Soil and stain treatment for upholstered furniture upon request
 - Website offers room designer software
 - Custom upholstery services
 - In-home interior design services available
 - Website lists prices for most items
 
										Store's payment policy for furniture that is special ordered 
									
									- Downpayment required
 
										Return time period for special-order items (in original condition) 
											
										
									
									
										
									 
										No returns
									
								
							
										Restocking fee 
											
										
									
									
										
									 
										No returns
									
								
							
										Return time period for in-stock items (in original condition) 
											
										
									
									
										
									 
										3 days
									
								
							
										Restocking fee 
											
										
									
									
										
									 
										30%
									
								
							
					
					
					
					
					
					
					
Consumer Comments for La-Z-Boy Home Furnishings & Decor
May 01, 2019
Nov 10, 2017