Crate & Barrel

850 W North Ave
Chicago, IL 60642 312-573-9800
Checkbook's Top Rating
Quality

Checkbook Summary of What It Sells ?

Consumer Ratings for Crate & Barrel — 20 Ratings

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Percent of customers who rated service "superior" for: | = average for all furniture stores
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Advice on choice and use of products what is this?
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Business Policies for Crate & Barrel

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Special services and payment policies
  • Choice of upholstery fabrics for most sofas
  • Orders for furniture displayed in showroom usually can be fulfilled within two weeks
  • Delivers furniture
  • In-home interior design services available
  • Repair services available for case pieces and/or upholstered furniture
  • Soil and stain treatment for upholstered furniture upon request
  • Has an online gallery/catalog
  • Website lists prices for most items
  • Customers can order directly from store’s website
Store's payment policy for furniture that is special ordered
  • Down payment required
Return time period for special-order items (in original condition) what is this?
No returns
Restocking fee what is this?
No returns
Return time period for in-stock items (in original condition) what is this?
90 days
Restocking fee what is this?
$0

Consumer Comments for Crate & Barrel

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Consumer from Chicago, IL
Sep 13, 2021
We love our couch. However, it was very expensive and took a while for delivery. Be prepared to spend a bit more than normal.
Consumer from Chicago, IL
Aug 23, 2020
Pricey but consistently good.
Consumer from Chicago, IL
Aug 19, 2020
Staff couldn't be nicer but watch out if you have to deal with a manager. My wife has worked for CB for years now. To use her discount, a manager has to ring us up. The last 4 or 5 times we've gone into this store the manager who was called to finish our transaction could not have acted more put out. I understand the extra layer of difficulty, but what a terrible way to treat fellow employees. The rest of the staff is amazing and incredibly warm.

...and 6 more consumer comments for Crate & Barrel