Auto Body Unlimited

5100 Thatcher Rd
Downers Grove, IL 60515 630-964-9694
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Prices for Auto Body Unlimited

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Consumer Ratings for Auto Body Unlimited — 10 Ratings

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Complaints for Auto Body Unlimited

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Consumer Comments for Auto Body Unlimited

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Consumer from Elk Grove Village, IL
May 13, 2019
Was recommended by a local car club. Took BMW there and was told job would take 5 days. Called on day 5 to check status and was told that they were backed up with other jobs and had not started working on the car yet. Was told it would be finished the following Friday. There was no communication throughout the next week. I called again on the morning the car was promised and was told it would be ready by the end of the day. When the car was brought around, I noticed horrible workmanship. There were runs in the paint in the front bumper, and where it butted up to adjacent panels, they painted over dirt and stone chips leaving a very ugly, amateur finish. I refused the car and made them repaint it. Another 5 days later they called me and told me it was finished. I inspected the car again. They fixed the paint, but now the panels did not line up evenly. They told me this would take time to remedy and to call them in a few days. I was assured it was done now and made another trip. The panel gaps were improved. I started the car and saw that there was a warning light on on the dashboard for a bulb out. They had replaced the left headlamp assembly and the light did not work. I was told that they would need the car another day. 4 days later, I got a call saying it was done. This time, everything appeared to be fixed. All in all, the total time Auto Body Unlimited had my car was 4 weeks, when it was promised in 5 days. My rental coverage from the insurance company was for only 2 weeks. Therefore, I was responsible for 2 weeks rental car fees out of my pocket. What a horrible experience!
Consumer from Naperville, IL
May 05, 2019
Several friends have used them over the years with excellent results. We used them for the first time in 2019 and were extremely satisfied. We will refer friends to them.