Holy Family Hospital

70 East St
Methuen, MA 01844978-687-0151
Checkbook's Top Rating (Checkbook's top rating)
Complex care NO
Simple care NO
Inpatient care NO

Summary Ratings for Holy Family Hospital

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Ratings From Physicians for complex emergency care what is this?
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Ratings From Physicians for simple emergency care what is this?
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Patient ratings for Holy Family Hospital — 33 Ratings

Percent of customers who rated service "superior" for: | = average for all emergency rooms
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Overall Care what is this?
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Staff pleasantness what is this?
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Effort to relieve patient's anxiety/discomfort what is this?
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Helpfulness in arranging follow-up care what is this?
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Timely & Effective Care for Holy Family Hospital

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How Often Hospital Followed "Best Treatment" Guidelines for Stroke Cases
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How Often Hospital Followed "Best Treatment" Guidelines for Heart Attack Cases
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Average Number of Minutes Patients Waited to be Seen by a Healthcare Professional
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Average Number of Minutes Patients Waited to be Admitted
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Average Number of Minutes Patients Waited to get to Room After Decision to Admit
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Average Number of Minutes Patients Waited to Receive Care and Be Sent Home
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Average Number of Minutes Patients Waited to Receive Pain Medication for Broken Bones
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Percent of Patients Who Left Without Being Seen
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Front-line capabilities for Holy Family Hospital

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Specialists always on duty
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Number of emergency department cases per year
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Trauma center designation
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Emergency medicine certified doctor always on duty
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Ratings for Inpatient Care for Holy Family Hospital

Percent of customers who rated service "superior" for: | = average for all emergency rooms
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Risk-adjusted death rate for all selected case types what is this?
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Overall Rating by Patients for Inpatient Care
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Doctor's ratings for high-risk adult surgery what is this?
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The Leapfrog Group's Hospital Safety ScoreSM
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Consumer Comments for Holy Family Hospital

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Consumer from METHUEN, MA
Aug 18, 2016
I do not recommend this emergency dept. to anyone. I've been there many times for myself and my elderly mother and most of the time I've come away feeling that the staff needed attitude adjustment. I have met some very nice doctors there but also some incompetent ones. It's so close to my home that I always seem to go back in an emergency! Better than no treatment at all I guess!
Consumer from Methuen, MA
Feb 28, 2016
My Fiancee's sister was recently transported there via ambulance to the HFH ER. The staff in the ER was totally unacceptable. Post hospital stay action is in progress.
Consumer from SALEM, NH
Aug 03, 2010
It was 11:00 PM on a Thursday that I went there and there were only 2 peolpe in front of me. I was seen in about 30 minutes.
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