Emerald Estate Sales

8360 Greensboro Dr
McLean, VA 22102703-582-1135

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Consumer Comments for Emerald Estate Sales

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Consumer from ANNANDALE, VA
Aug 10, 2008
Not Recommended
Wow, what a bad experience. Disorganized and a serious lack of communication. The employees running the sale do not have a firm grasp of English and the owner does not seem to be able to effectively communicate with them either - that or she just doesn't care. I was disappointed with the sloppy pictures presented on the website - they were taken before the estate was staged. There was clutter everywhere in the pictures. They were running another sale the same weekend in the opposite end of the county so I think resources were spread thin. I requested that craigslist be used for advertising. I found a very sloppy ad for the other sale after I requested one but none for mine... so I ended up creating my own ad.

The owner seemed clueless about what her employees where doing. Things disappeared during the sale and after the sale. After the sale I told the owner I was rethinking donating some of the items left - we agreed that I would tag the items the next weekend before charity came to get what was left. When I returned to the house the next weekend, I found that the very items I told her I wanted to keep were gone - and charity had not arrived yet. The employees had access to the house to allow buyers from the sale to pick up furniture. The explanation I got was that the buyers picking up furniture decided to buy the items... yet I never received receipts for those items.

Another problem was that I had one bedroom set aside to store items I did not want to sell. The owner had asked me if she could bring some antiques to my sale and I agreed. Her employees set up my storage/do not sell room with antiques! Therefore the items I didn't intend to sell were strewn throughout the house and some of the items got sold before I found the mistake. One of the items was a pair of 6 month old $5000 hearing aids that got sold for 5 dollars. I still lose sleep over that. I felt that items were way under priced and all in all, a huge house that was jam packed with furniture and a lifetime of stuff only brought a total sale of $5500, $3000 of which was paid to Emerald Estate Sales. There is no accounting of items before the sale - your "inventory" of items consists of the hand written receipts your receive after the sale. The receipts do not, in most cases even give you a good idea of what was sold.
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