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Prices for CroppMetcalfe

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Consumer Ratings for CroppMetcalfe — 1166 Ratings

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Percent of customers who rated service "superior" for: | = average for all air-conditioning & heating contractors
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Complaints for CroppMetcalfe

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Areas Served by CroppMetcalfe:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Hot water systems pipes & radiators
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for CroppMetcalfe

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Consumer from Washington, DC
Jun 21, 2020
Mostly shows up on time. But when delayed, which can happen, they need to give better warning.
Consumer from Olney, MD
Jun 03, 2020
Have used this company for about a decade for maintenance. HVAC went in 2016 when we had a home insurace agreement. The diagnosis of part replacement and time framework was abyssmal. Price quoted astronomical. Asked CroppMetcalfe for quote. Price was over $3000 less plus came with 5 year extension of Gold contract which we already had. Left window units installed untill new unit could be intalled. What a gift! Previous replacement by different company allowed home to become unliveable. That didn't go as smoothly as it should. No problems for 3 years. Then electrical issues resolved under contract at no fee. Was told if it happened again, would require new wiring and estimated cost. Happened this year. Theg were out daily for 3 days trying to resolve without rewiring. Worked very briefly. Finally rewiring set up, I understood the wiring would cost additional, but for purpose of time, it was recommended an additional technician would be adviseable. Total charge $620. Wiring was majority of charge. It is now working, finally. Their service agreements, especially Gold priority plan, are worth everything to my health. Have found customer service excellent and personable. I have not comparison shopped, but am very happy so far in that investment. I know smaller companies may be less, but may also not have as many resources. Agreements are not insurance. They allow the regular maintence needed to be done at no extra cost. Very worth it to me.
Consumer from Rockville, MD
May 26, 2020
We have a service contract, and I am not able to compare individual service fees.

...and 15 more consumer comments for CroppMetcalfe