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Media Edge

Washington, DC 20001 202-670-9002

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Consumer Ratings for Media Edge — 1 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for Media Edge

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Consumer from Washington, DC
Jul 06, 2019
Not Recommended
Sixteen holes in my wall when the mount required only 4. Cracks extending the width of the TV, all the way to the ceiling, and 2 feet below the TV. When I contacted Martin about this, he responded that he was not responsible for what happened to the plaster, that he was responsible for the mount only, and “unless the TV is on the floor” he had done his job. This was a real con job. From our very first discussion until after the very end, I could not get a consistent answer on the price from Martin – or a clear commitment on exactly the services he would deliver. For starters, he refused to give me a price over the phone but insisted he had to come out. Once he arrived, the pressure was on for me to let him do the work right then, which I declined as I was still researching companies. Once I did contract him to do the work, it felt like a game of smoke and mirrors. He had 4 holes in the walls when he informed me that the wall was plaster, and he couldn’t enclose the cables in the walls, which is the job I’d contracted him to do. He should have determined that when he came out the first time. All you have to do is open up a light switch or outlet cover to see that. NOT put holes in the wall! (Except that he was tricking me into paying for a job I didn’t want.) Once he had installed the mount, he informed me that my TV was too heavy for the mount. It’s older and maybe 40 pounds. Again something he should have determined when he came out the first time! So then I had to find a different TV in the house! We grab the smaller TV from my room, and he charges me $10 extra for doing so. When he’s finally “done” hours later, there are still cables everywhere, and he informs me that the mount is unstable because it is mounted in a plaster wall, but it “should be okay” -- as long as I not move the TV! A sleek look and increased flexibility are the very reasons you mount a TV! When my kids come home over break is the first time we use the TV. They show me more than 10 cracks extending in every direction. That’s when I realize that this TV will soon hit the floor. I remove the TV from the wall and see that this guy has put 16 holes in my wall! After paying $120 for the mount and $190 for the “work”, I now have to take on this tremendous job of repairing the plaster!

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