Freedom Heating & Cooling
9958 W Grand Ave
Franklin Park, IL 60131 847-288-1788
Franklin Park, IL 60131 847-288-1788
Checkbook's Top Rating | |
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Quality | NO |
Price | NO |
- 14 ratings
- 64% gave a "superior" overall rating
- - Prices 18% higher than average
- Compare 172 nearby heating & air-conditioning contractors
- "In the Fall it was recommended to replacing the old AC Unit & having the Furnace replaced too. Held..."
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Prices for Freedom Heating & Cooling
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Minimum charge for a service call
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Consumer Ratings for Freedom Heating & Cooling — 14 Ratings
Percent of customers who rated service "superior" for:
= average for all heating & air-conditioning contractors
Doing work properly
Starting and completing work promptly
Letting you know cost early
Advice on service options and costs
Overall quality
Overall quality: percent who rated company "adequate" or "superior"
Complaints for Freedom Heating & Cooling
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Equipment company services/installs:
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Consumer Comments for Freedom Heating & Cooling
Mar 26, 2023
May 10, 2022
Sep 07, 2014
I had a terrible experience with Freedom. When I called to schedule the appointment, they told me that they charge $69 for the diagnostic, and $69/hr for labor if needed.
When they wrote up the bill for the now ($250!) diagnostic, they charged me an extra half hour over the time they were actually here--billing me for 90 minutes! Not to mention that they charged me a much higher hourly rate than promised. I have since called another company (All Temp) who was apparently much more experienced, a single employee diagnosed the problem, showed me clearly what the problem was, and was in and out in less than ten minutes, charging me only $90 for the entire visit and providing a $200 lower estimate for the repairs. The employees during their long stay, asked me for service manuals and spent an inordinate amount of time standing around and sitting in their truck, presumably waiting to talk to someone who understood our HVAC system.
When I addressed the overstated time with them, they assured me they were really there for 90 minutes. My thermostat override was set exactly when they entered the house and displayed the exact time elapsed. When I told them this, they still argued that they had been at our house 30 minutes longer! I then also showed them that the caller ID from their telephone call corroborated this timing.
When I asked for the manager to call me back to discuss how the $1,600 additional estimate was arrived at, he refused to call me back or come to the phone to discuss, despite my three phone calls.
...and 1 more consumer comment for Freedom Heating & Cooling