American Alarm & Communications

297 Broadway
Arlington, MA 02474800-792-5142
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for American Alarm & Communications — 50 Ratings

Percent of customers who rated service "superior" for: | = average for all home security companies
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Complaints for American Alarm & Communications

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Areas Served by American Alarm & Communications:

  • Inside Route 128
  • North of Route 128
  • South of Route 128
  • West of Route 128

Consumer Comments for American Alarm & Communications

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Consumer from LEXINGTON, MA
Jul 31, 2014
High quality work, but it took several weeks to even be able to get a service appointment time for an upgrade to an existing system. For a regular service call, it's much faster. They do an excellent job on home monitoring.
Consumer from SOMERVILLE, MA
Jun 25, 2014
Customer service has been declining over the years. (I've used this company for a long time.) On one occasion an alarm went off accidentally. Company is supposed to contact homeowner immediately when this happens. Instead, it "assumed" that alarm was an accident, as "someone within home" disarmed it. I lost considerable confidence in them then. I did use them to upgrade system for fire monitoring; its sales team is its strong point. I was very unhappy with the installers; though I was present during the entire wiring process, no one bothered to ask me if locations they were planning for the devices were acceptable, they just chose where they wanted to put them and forged ahead. Had to have a senior manager involved afterward.
Consumer from CAMBRIDGE, MA
Nov 15, 2011
Excellent work and competent staff.

Hired them after firing ADT for not doing the work they had agreed to do (upgrading alarm system that had become nonfunctional).