McCracken Automotive Service

107 Spring St
West Roxbury, MA 02132617-325-2200
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Prices for McCracken Automotive Service

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Consumer Ratings for McCracken Automotive Service — 46 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops
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Complaints for McCracken Automotive Service

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Makes serviced:

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Fiat
  • Ford
  • GMC Truck
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo

Consumer Comments for McCracken Automotive Service

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Consumer from WALTHAM, MA
Oct 06, 2012
They literally totaled my car.

They had to drive my car to Randolph to get an exhaust leak welded. On the way back, the kid who drove it ran a red light, hit another car, and totaled mine. He injured another driver (who is suing me as the owner of the car) and received two police citations at the scene. The kid was ok, but my car was destroyed. In looking at the wreckage I could see a bank receipt- he had used my car to run an errand- to make a deposit for McCracken.

Jason, the owner, was apologetic and at first very willing to help me find another car. We agreed that he would help me find a car wholesale and do the repair work necessary to fix it up. But as time went by, they became less and less willing to make things right. I finally found a car through a private seller. I brought it to McCracken to see what kind of work it would need. It was in great shape but needed a little work. They refused to do anything but recondition a scratched headlight. Literally. Jason said, "I've already lost a lot of money on this- we had to pay for the repair to your car. And we had to pay to have your car towed." As if none of that was their fault.

After taking my car here for years, I had assumed that McCracken would do the honorable and right thing- go the extra mile to make things right. In the end, they made a dollars and cents decision. The insurance company reimbursed me for the value of my car, so the fact that they destroyed my car? The hours I had to spend researching cars? test driving cars? time spent at the RMV? The fact that I'm being sued because their employee injured someone? Not their problem.

I didn't get angry when their employee totaled my car. Accidents happen. But agreeing to help me find a replacement car and not following through? Not being honorable about trying to make things right? Unforgivable.
Consumer from INDIANAPOLIS, IN
Aug 24, 2010
Always a pleasure to work with.