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Deck Helmet

4938 Hampden Ln # 235
Bethesda, MD 20814888-533-2543

Ratings

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Consumer Comments for Deck Helmet

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Consumer from Arlington, VA
Oct 04, 2018
Not Recommended
Asked if they could give me an estimate on pushing out my deck by 3 feet. The estimator immediately dismissed my question, saying it would be too expensive. Why not let -me- be the judge of that?
Consumer from Columbia, MD
Mar 15, 2018
Not Recommended
Consumer from BURKE, VA
May 02, 2017
Not Recommended
I had Deck Helmet resurface my deck in the spring of 2012. The representative met with us and explained the procedure. Negotiation was lengthy to get them to quote a reasonable price. Their biggest selling point is a 10-year warranty. Beware, they only cover the labor cost for 2 years after completion. The other 8 years only includes the coating. I could never find this statement, along with the receipt.

Three of the steps were warped, so part of their procedure and the original quote called for Deck Helmet to replace these steps. Deck Helmet supplied the lumber that leached through their own coating shortly after completion of the project. There was no follow up or quality assurance after completion. They just took their money.

To file a warranty claim you must have your original receipt, pictures and a description of the claim. I could never find my receipt, but when I talked to them at a home show, they produced my receipt. Why then is this a requirement for a claim! After completing the claim on their website, I was scheduled for a Site Check - Warranty Evaluation Estimate on a Friday. After making special arrangements to be home, Deck Helmet was a no show with no phone call. I was then rescheduled for the following week. He came for the evaluation and tracked mud into our house. He called a week later and gave an estimate of $500 and asked if I would like for him to drop off the estimate or have it emailed. I told him I wanted it emailed and he said he would have it email by 10:00 that day. I never received an email of the estimate. Most of the time I called the Deck Helmet phone number, I do not receive an answer. For weeks, I requested for a manager to call me who was authorized to waive the labor cost. Now, I could not believe the amount of time and effort that I spent on this warranty claim with Deck Helmet!

After weeks, in response to these multiple requests, they sent another person to conduct a Site Check - Warranty Evaluation Estimate. This time the quote was to replace 7 of the steps with sap and then apply coating for $950. My response was this quote was extraordinarily high, especially comparing to the last estimate of $500. I decided not to proceed with the warranty claim and have Deck Helmet conduct repairs at this cost. What was the warranty covering!

I would not recommend Deck Helmet to anyone considering utilizing their services or product. There is a complete lack of professionalism or standing behind their product that their warranty implies.

Very Dissatisfied Client in Fairfax, VA
Monday, May 1, 2017

...and 13 more consumer comments for Deck Helmet