Long Fence
8545 Edgeworth Dr
Capitol Heights, MD 20743301-350-2400
Capitol Heights, MD 20743301-350-2400
Checkbook's Top Rating ( ) | |
|---|---|
| Quality | NO |
| Price | NO** |
- 64 ratings
- 40% gave a "superior" overall rating
- Compare 32 nearby fence builders
- "can't say enough warnings. We were promised full time employees and an on-site supervisor -- we got..."
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Prices for Long Fence
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Consumer Ratings for Long Fence — 64 Ratings
Percent of customers who rated service "superior" for:
= average for all fence builders
Doing work properly
Starting and completing work promptly
Letting you know cost early
Advice on service options and costs
Overall quality
Overall quality: percent who rated company "adequate" or "superior"
Complaints for Long Fence
Number of complaints with local government consumer agencies and (complaint rate)
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Number of complaints with BBB and (complaint rate)
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Areas Served by Long Fence:
- DC–NE
- DC–NW
- DC–SE
- DC–SW
- Prince George's Co.
Services offered:
- Aluminum fencing
- Chain-link fencing
- Decks
- Decorative metal or ornamental fencing
- Latticework
- Picket fencing
- Split rail fencing
- Vinyl fencing
- Wooden privacy fencing
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Consumer Comments for Long Fence
Oct 16, 2017
Sep 05, 2017
Communication regarding the quote was clear and timely. After I signed the contract and paid my deposit, their staff obtained the DC permit for the job and mailed it to me. They were supposed to contact me to schedule the install but did not do so for a month. I called them, they basically said "oops, we forgot to call you," and they were able to get me on the schedule for the following week. The installation was performed by subcontractors rather than Long Fence employees. I specifically asked the scheduler in advance whether the work would be done by Long Fence employees or by subcontractors, and they were unable to tell me in advance which it would be, which was disappointing. I suspect they make the decision at the last minute based on what other jobs they have on the same day.
I would characterize the on-site performance of the subcontractor as acceptable but by no means superior. They were very pleasant and courteous, and they worked very quickly and neatly, and cleaned up well after completion of the installation. However, I have some concern that the holes for the posts were not as deep as they should have been. Time will tell whether they were adequate - Long Fence offers a 12 month warranty on workmanship and manufacturers' warranty for materials (in this case the pressure treated pine posts). Hopefully the warranty will not be needed, and will be honored if it is needed...
Jan 17, 2016
...and 8 more consumer comments for Long Fence