Family Bike Shop

1286 Rte 3 S #13
Crofton, MD 21114301-261-3618
Checkbook's Top Rating (Checkbook's top rating)
For sales service NO
For repair service NO
For prices of repairs NO

Prices for Family Bike Shop

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Consumer Ratings for Sales Service for Family Bike Shop — 10 Ratings

Percent of customers who rated service "superior" for: | = average for all bike shops
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Consumer Ratings for Repair Service for Family Bike Shop — 19 Ratings

Percent of customers who rated service "superior" for: | = average for all bike shops
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Consumer Comments for Family Bike Shop

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Consumer from ANNAPOLIS, MD
Mar 22, 2018
Talked me out of buying services I did not need.
Consumer from Bowie, MD
Jan 21, 2016
Some of their prices are on the high side but appropriate for a small, specialized business. They have excellent service.
Consumer from BOWIE, MD
Oct 07, 2013
September 2013 - I took an 8 speed internal gear hub bike in because the gears were not shifting properly. One of the employees took the bike and began working on it immediately. However, after several minutes, he said there was something more wrong with it than what he originally thought and that I would have to leave it; no big deal. One of the things he pointed out was that the gear shift cable housing was split and would need to be replaced because the cable was exposed. Before I left, I gave the employee a roll of rim tape and asked that it be used to replace the thin factory rubber "band" covering the tops of the spokes on the inside of the rear rim. My initials were on both sides of the roll of tape. I returned the following week and retrieved the bike, but forgot to ask for the remainder of my roll of rim tape. I should have test ridden the bike in the parking lot before I took it home, but I didn't. When I got it home, the gears slipped several times in 4th gear until I had ridden it for a while and ran it through all of the gears. However, the 2 yellow marks in the cassette joint unit weren't lined up like they were supposed to be when in 4th gear. I wasn't going to take it back because it seemed to be working okay, and I didn't really want to take it back because I don't have a bike rack on my vehicle. I had to take the front wheel off the bike, empty the trunk, fold down both back seats and "wrestle" the bike into the trunk. I scuffed up both the rear bumper and the bike getting it to and from the shop the first time. However, just as I was about to store the bike, I noticed that the shifter cable housing had not been replaced and the (new)cable was exposed, so I definitely was going to take it back for that. Before I did, I called the shop and the owner, Jonathan Seibold, answered. I told him why I needed to return it and he said he'd repair it when I got there so I wouldn't have to wait. I returned the bike and Mr. Seibold promptly replaced the cable housing, readjusted the shifter cable, and apologized for the inconvenience. It turns out that the employee who initially started working on my bike was not the one who completed the repairs. Apparently the cable housing needing to be replaced was not relayed to the person who worked on it, and that person apparently didn't see the split in the housing and the cable exposed. Also, the work order said only to replace the cable, not the housing, but Mr. Seibold said it should have been replaced since it was split. I then asked Mr. Seibold about the roll of rim tape that I had left with the bike. He said that it may have all been used. I told him it was a pretty good size roll of tape and there should have been some left. He took me over to where they have the rolls of rim tape for sale so I could show him which type I had left with the bike. I told him it had green writing on it, and he pulled a roll off of the shelf and it just happened to be the roll that I had left because I saw my initials on the side of it. It had been put on the shelf to be sold as a new roll, instead of being returned with the bike. I can see where this may have been an honest mistake; that someone saw a roll of tape laying around and assumed it was a new complete roll, and put it back on the shelf. However, anything the customer leaves with the bike should be returned with it. I had taken my saddle bag off of the bike before I took it in for repair, but the roll of tape could have been zip tied or somehow secured to the bike so it got returned with it when I picked it up the first time. The work order did indicate that the rim tape on the rear rim was to be replaced with a roll that I had supplied.
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