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Gladhill Brothers

28129 Ridge Rd
Damascus, MD 20872 301-253-2141

Ratings

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?%    
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Consumer Ratings for Gladhill Brothers — 16 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Consumer Comments for Gladhill Brothers

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Consumer from DERWOOD, MD
Jun 04, 2025
Not Recommended
Now Virginia Maryland Tractor Damascus. In the late fall of 2024, I called Virginia Maryland Tractor Damascus, MD, to pick up my D125 tractor for servicing. In addition to routine maintenance, several parts chewed by mice needed replacing, and the engine was surging badly. The tractor was picked up on 1/22/2025. I initially was told by phone that repairs and maintenance would cost ~$800, to which I agreed. Later I received another call that the engine needed to be dismantled to fix the governor, and that would cost another ~$500-$600. I agreed. When the tractor was ready to be delivered, I was asked to pay ~$1,900. I strongly objected, and we settled on a payment of $1,400. The tractor was delivered in late March, but it still ran rough and leaked engine oil. I sent it back for warranty repairs. When it was delivered to me about 10 days later, the engine operated better, although not perfectly, it still leaked oil, and other parts rattled a lot when the brake was on, or the mower blades were engaged. I sent it in for the 3rd time. A few days later the service manager called saying the engine needed replacing at no cost to me because “it was our fault”, which was not explained. When the tractor was returned to me on 5/21/2025 with the new engine, everything operated as it should. Although the tractor operates properly now, it should not have taken ~4 months and three visits to fix it properly. It was a very frustrating and aggravating ordeal, and I had to cut a lot of lawn with a push mower.
Consumer from DERWOOD, MD
Feb 26, 2025
Recommended
Consumer from Damascus, MD
Oct 30, 2023
Recommended
Knew issue going in. Did repair quickly and delivered riding mower back before the next cut was needed. No surprises, professional service from pickup to repair team to accounting. A great team!

...and 10 more consumer comments for Gladhill Brothers

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