Eli's Heating & Air Conditioning

Does not service NW DC

Another business (which I had been with for a number of years) said the only way to get me reliable heat was to replace my entire high efficiency, relatively new, system. Since I had figured out the issue was the timing of the initial blower being sporadic, I called the old contractor and said I thought it was a problem with the "motherboard" and not the whole system. The response was if I was so smart I should go get a new one and install it myself. I opened the furnace, looked for all the identification numbers and called Eli's and talked to the man on the phone and asked him if they could get the part and install it ASAP as we were very cold. He said they could but if it was the wrong part and if it didn't work I would still have to pay since they couldn't return it to the supplier and they recommended they come out first to do the diagnosis and that I should understand that. They would be glad to see if I was correct. He then quoted me a price to be sure I understood the risk. I said I would take the risk rather than add a day to the repair timer so the next morning at 8 AM the very friendly repairman showed up with the correct part, installed it, and everything worked perfectly. The repairman said it was a first for him and jokingly offered me a job. That was a couple of trouble-free years ago. Saved me about $6000!

Service to their customers sets this company apart. The staff are responsive, informative, prompt, thorough and pleasant.