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Micro Center

1776 E Jefferson St #203
Rockville, MD 20852 301-692-2130

Ratings

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Consumer Ratings for Micro Center — 2 Ratings

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Percent of customers who rated service "superior" for:
Giving helpful advice
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Doing work properly
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Promptness/responsiveness
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Overall quality
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Consumer Comments for Micro Center

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Consumer from Washington, DC area
Jan 23, 2026
Not Recommended
I’ve spent thousands of dollars consistently at this Micro Center location over the past year, primarily on higher-end PC components. Unfortunately, my experiences have repeatedly involved inaccurate guidance from staff and a lack of follow-through when issues arise. During a workstation build, I purchased a motherboard and was told confidently that it supported four NVMe SSDs. Based on that advice, I was sold four NVMe drives at the same time. After getting home and installing everything, I discovered the fourth “slot” was actually a Wi-Fi NVMe slot, and Micro Center does not even carry an SSD compatible with it. This should have been identified at the point of sale, especially since the motherboard and SSDs were purchased together. In that same build, I was also sold a Wi-Fi PCIe card alongside an AMD motherboard, despite the box clearly stating it was not compatible with AMD platforms. Again, this was sold with confidence by staff while all components were being purchased together. I also ran into a fitment issue with an AIO cooler. I explicitly told the associate I was using a Corsair Obsidian 1000D case, and the rep looked up the case and assured me a 360mm AIO would fit. After getting everything home, I found that the case requires a 420mm AIO in the top configuration. The unit I was sold also appeared to be an older, unbranded model pulled from the back rather than a clearly current, well documented option adding to my concern about the recommendation. More recently, I placed an in-store hold on a Bambu Lab P2S combo after confirming availability with an associate and was given a printed hold slip with a date and timestamp. The next day, while on my way to the store, I received a call saying the unit was no longer available and had been “allocated to online inventory.” The paperwork I was given showed zero web orders, and I was told the people who could explain the allocation weren’t available. I was then told a manager would follow up when new inventory arrived. I waited through a holiday, called again, and was told the manager was busy and would call me back. That call never came. As of today (Thursday), the store’s website shows eight units in stock, yet no one ever contacted me. At that point, it’s hard to avoid the conclusion that either follow-ups aren’t being tracked or customer commitments aren’t taken seriously. I understand that inventory sells out and mistakes happen. The issue is the pattern: incorrect technical guidance at purchase time, documented assurances that aren’t honored, and repeated failures to close the loop after escalation. For a store that markets itself on knowledgeable staff and expert advice, this has been disappointing. I’m leaving this review so store leadership is aware. I want to continue shopping here, but based on repeated experiences, it’s becoming difficult to trust the guidance or the follow-through.
Consumer from POTOMAC, MD
Oct 30, 2025
Recommended
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