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Craftsmen Home Improvement

7455 France Ave S #194
Edina, MN 55435 952-930-3777

Ratings

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Consumer Ratings for Craftsmen Home Improvement — 3 Ratings

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Percent of customers who rated service "superior" for:
Doing service properly on first try
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Promptness/responsiveness
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Advice on service options and costs
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Consumer Comments for Craftsmen Home Improvement

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Consumer from MINNEAPOLIS, MN
Jan 05, 2017
Recommended
Craftsmen provided a timely, thorough estimate and addressed all of the questions we had before agreeing to move forward with the replacement of our home and garage roofs, and re-siding on the garage. Weather made scheduling difficult, but we were kept well-updated leading up to the day of the installation. On the morning the roof installation was to begin, there was a threat of weather and the crew was amenable to completing only the garage, which they knew they could accomplish before things got wet again. When the weather cleared, the roof installation went very smoothly. The crew had only a minor amount of work left, and returned on a Saturday to complete the job. The yard was clean and the landscaping was left largely undamaged throughout the project. The garage was re-sided the following week. The morning work was to begin, we spoke with the foreman who told us the quote had not included door/window trim, as we'd expected and hoped. They were able to quickly adapt and the work was done at cost due to the confusion. The siding, along with some minor carpentry repair work, looked clean and professional. We were very pleased again with the clean-up and respect for the landscaping (a challenge being so close to the garage). A third crew returned shortly after to install the gutters on the garage. Work was done as expected on one side, but there was another mix-up on the downspout replacement on the south side of the garage. We immediately raised this issue and were contacted within a day with a promise to repair the work. Craftsmen also offered us $100 gift card to a garden center after it was pointed out that the gutter crews had not been as sensitive to our landscaping as the previous workers. Overall, a very cost-competitive and fair bid, quality work and responsive service. We would recommend working with Craftsmen, with an understanding that there is a need to be both vocal and detailed about your expectations.
Consumer from MINNEAPOLIS, MN
Dec 01, 2016
Recommended
Craftsmen did a tear-off and re-roof, plus new trim and fascia due to hail damage. Jim Kosloski was the Rep who came out to give us an estimate. He was excellent in his knowledge and helpfulness. I originally had another company in mind to do the work, but was so impressed with Jim that I chose Craftsmen for the job. He worked with the insurance company to have all costs covered. The Customer Service was superior in all ways. Jim was always available for questions. We were kept advised of the scheduling and always knew what to expect. The work crew was professional and really worked well together. There were 2 Foremen on-site. I spoke with Matt a few times during the day and he gladly answered my questions and kept me informed. We had some rotting wood on the door frame around our garage service door and they replaced that at no charge. Cleanup was phenomenal - they even canvassed our neighbors' yards to pick up any stray debris. We also had a bath fan installed and the electrician that they used, Troy from Live Wire Electrical, did a wonderful job and included a few extras to ensure that the job looked aesthetically pleasing. This company is top notch. They just took care of everything so there was no stress involved. I highly recommend Craftsmen. Again, their work and customer service is superior."
Consumer from MINNETONKA, MN
Nov 09, 2016
Recommended
We had a completely positive experience with Craftsmen. From the first meeting with Erik who explained the process completely to the workers who installed our siding, windows, attic insulation and roof, we could not have been happier with the results. Throughout the entire process Dan, Tim, Jim, Maria, and Kim all provided expert service and advice. I was most impressed by the extra services they performed, above what was contracted and at no extra cost. A very high class operation that has my highest recommendation.

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