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Stafford Home Service

6225 Cambridge St #30
St Louis Park, MN 55416 952-295-4246
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Prices for Stafford Home Service

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Consumer Ratings for Stafford Home Service — 14 Ratings

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Complaints for Stafford Home Service

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Current BBB report

Areas Served by Stafford Home Service:

  • Anoka Co.
  • Carver Co.
  • Dakota Co.
  • Hennepin Co.
  • Ramsey Co.
  • Scott Co.
  • Washington Co.
  • Wright Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Ductless mini-split systems
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Electronic air cleaners
  • Heat pumps
  • Attic fans

Consumer Comments for Stafford Home Service

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Consumer from INVER GROVE HEIGHTS, MN
Oct 23, 2026
A Stafford technician made a diagnostic visit to my home to assess problems with my electric hydronic in floor heating system. He advised that I needed to replace the boiler. At the end of the visit around 4:00 pm he scheduled me for an 8:30 am appointment the next day with another Stafford employee to finalize the agreement for the work. A few hours later I received two automated voice mail messages from Stafford that I missed since I was out. The first message told me that if I did not respond to this voicemail in 30 minutes the Friday 8:30 appointment would be rescheduled to some other (unknown at this time) appointment on Friday. The second automated voicemail told me that since I did not respond to the first voicemail, Friday’s appointment had been rescheduled to some other time on Friday, but I was not given the rescheduled time. I immediately texted Stafford from their web site and received an apology for the confusion. I was asked if I wanted a Stafford manager to call me to address this issue, but I texted that a text confirming the 8:30 Friday morning appointment would suffice. I did NOT receive a confirmation text. The next morning just before 7:00 am I was still in bed when I received yet another automated voicemail that said the Stafford technician would be at my home for the 8:30 appointment within the hour. I was told that I needed to “press 1” to agree to this change and if I did not “press 1” the Friday appointment would be cancelled altogether. I got up and quickly got dressed and then waited an hour and a half for the Stafford employee who never came. At 8:30 I received a call from the Stafford employee saying he would be at my home by about 9:00 am. I ended up cancelling the appointment and engaging another firm to replace my boiler. I do not object to automated phone calls that are a reminder for a scheduled appointment with the request that if I cannot keep the scheduled appointment I call a designated number and cancel. I do not object to a text reminder for a scheduled appointment that asks me to text a number back to confirm I can keep the appointment. I strenuously object to automated voicemail threats that if I do not take a specified action by a specified time, my service appointment will be rescheduled or cancelled without my consent or consultation.
Consumer from Bloomington, MN
Feb 17, 2023
TLDR: Truly first-rate service from beginning to end. Don’t risk your trust with inferior alternatives, and don’t wait until your old unit dies like we did; Stafford will do the job competently and correctly. Detail: We had an old furnace (around 29 years old) that finally bit the dust on, of all days, Black Friday of 2022. We previously had Stafford install a new electrical panel for us, so we were sure they were a company we could trust with such a major project. We also had a few furnace & a/c estimates from a couple of years prior, Stafford included, so we knew their pricing was fair and we decided they would be our first choice regarding a new unit. Dan (the owner) came out first thing on the following Monday and listened carefully to my plans and concerns; in order to accommodate a future planned expansion of a partially finished basement, we needed to have the furnace location moved a few feet, but that involved some tight spacing and required a bit of custom ductwork. Dan made sure to carefully measure, take my concerns into consideration and fully explain what could and could not be done in relation to what we wanted to do. His solution was perfect for our needs so we decided to go with their service after he promptly provided a very reasonable estimate. Given that we were requesting custom ductwork it did take a few days to get that manufactured, which was completely reasonable, and the crew was at our house as promised within a couple of days. The team lead that we had was Gabriel, and regarding both him and the crew, we were extremely happy with the entire process. Team members arrived on time or earlier, were well-presented and polite, took care to be mindful of property (rugs, floors, walls, etc.), and finished the job neatly, to spec and earlier than expected. Importantly, I saw no signs of any time-wasting; they were clearly working from arrival to departures each day. Also, a shout-out to Jason and TruKenna in the office for making sure all the scheduling, paperwork, etc. were handled in a timely and clear manner. I’m really not sure we could have had a better experience with such a large and important project; we just wish we had replaced the unit proactively, rather than waiting until it died. We did simultaneously purchase an air conditioning unit which they will hook up in spring, but we’ve no doubt that service will be as excellent as what we’ve already received. Highly recommended, without reservations.
Consumer from Wayzata, MN
Jun 06, 2018
Highest rating I can give!

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