Big Wheel Bikes

2 Prince St
Alexandria, VA 22314703-739-2300
Checkbook's Top Rating (Checkbook's top rating)
For sales service NO**
For repair service NO
For prices of repairs

Prices for Big Wheel Bikes

Checkbook's price comparison score for repairs what is this?
?

Consumer Ratings for Sales Service for Big Wheel Bikes

Percent of customers who rated service "superior" for: | = average for all bike shops
Register here and see full info on Big Wheel Bikes, FREE.
Overall Quality what is this?
?
?%    
Advice on choice and use of products what is this?
?
?%    
Promptness of service what is this?
?
?%    
Staff attitudes/atmosphere what is this?
?
?%    
Ease of looking at/testing products what is this?
?
?%    
Reliability (standing behind products) what is this?
?
?%    

Consumer Ratings for Repair Service for Big Wheel Bikes — 25 Ratings

Percent of customers who rated service "superior" for: | = average for all bike shops
Register here and see full info on Big Wheel Bikes, FREE.
Overall quality what is this?
?
?%    
Doing work properly on first try what is this?
?
?%    
Starting and completing work promptly what is this?
?
?%    
Letting you know cost early what is this?
?
?%    

Consumer Comments for Big Wheel Bikes

Register here and see full info on Big Wheel Bikes, FREE.
Consumer from Alexandria, VA
Nov 26, 2018
I had actually been a customer of a different LBS in Old Town for the last 5 years. But I had grown increasingly less enamored of them, as I felt they consistently "nickel-and-dimed" me, and frankly, their level of friendliness has decreased.

I already decided to upgrade my 5 year-old bike by the end of this year. But when I had issues with it on two successive workouts, I had to decide whether to put money into it, or to take the plunge on a new bike now.

After reading the many very positive reviews of Big Wheel in Old Town, I decided to check them out rather than return to the other LBS I had been using. I am beyond thankful that I did, as I am now not only in possession of a great new bike, I have found a truly awesome LBS that I look forward to doing business with for years going forward.

After I walked in with my old bike with no prior notice, shop manager Bennett greeted me like and old friend and proceeded to take care of me from start to finish. He quickly diagnosed the problems on the old bike, and told me what it would cost to fix. The problem was actually less severe than what I imagined, and so was his honest estimate. Takeaway: this place is not about "mining for dollars".

That said, I elected not to put the money into the old bike, so we started a discussion on new bike options. First, Bennett took a full 20 minutes of conversation to fully understand: why I ride (workout, commute, recreation, etc.), how far I ride, how hard I ride, where I ride (i.e., bike trails vs. roads, etc.), and of course, price range. Then he brought out the bike he felt best matched my needs.

We spent a long time discussing it. After he patiently answered all my questions, he suggested that he make some basic fit adjustments, and that I take it out for a test ride to see what I thought. I loved the bike and decided to buy it. Bennett then did a comprehensive fitting during which we swapped several things out based on my preferences (e.g., saddle and hand grips). We added some things as well (e.g., bar ends).

After that, he asked that I give him about forty minutes to take things off my old bike (e.g., bottle holders, rear rack, computer bracket, etc.) and put them on the new one. I went off and had a beer while he did all that.

Upon return, we finalized the deal. He did not charge me one thin penny in labor for all of what he did in swapping some components on the new bike; or for taking things off the old bike and installing them on the new one. He thought one of my bottle holders was too crappy to put on the new bike, so he put a new one on -- no charge, not even for the part! He even took my old bike as a trade-in.

He asked me to return to the shop at 160 miles to check the wheel tension; at 300 miles to check it again; and at 500+ miles for a tune-up -- no charge for any of it. In short, Bennett and his shop are exactly the kind of LBS that cyclists dream of finding. I feel very fortunate that I made that spur of the moment decision to check them out. I'm looking forward to a long term relationship with them as my shop.


Updated, subsequent comments:

Last week, I had 2 more awesome experiences with Bennett at Big Wheel in Old Town. On Tuesday, then again Thursday, I had four successive flats, all with different causes.

Brought the bike in on both days, and as usual, Bennett dropped what he was doing and worked on the issues until he found the root cause(s), and made just the right fixes.

Also as usual, and unlike pretty much any other local bike shop I've encountered, he had ZERO interest in nickel-diming in terms of charges.   His only interests are to ensure the problem is fixed, and that he gets you going again.

It would be difficult if not impossible for anyone to convince me that there is another local bike shop that can match the level of friendly and devoted customer service, technical expertise, and amazingly fair pricing that Bennett and his team provide at Big Wheel -- every single time.
Consumer from Alexandria, VA
Oct 04, 2018
While there is lots of competition in Old Town, Big Wheel rocks. Shout out to manager Bennett and his son Diego, who always have great advice, provide wonderful service, and truly care about the biking community and their customers.
Consumer from Alexandria, VA
Feb 25, 2018
Staff even told me when it would be easier/cheaper to replace a broken derailleur myself and pointed me to a co-op where I could use the tools I didn't have.

...and 1 more consumer comments for Big Wheel Bikes