Spicer's Upholstering

3649 Wheeler Ave
Alexandria, VA 22304703-751-0320

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Consumer Comments for Spicer's Upholstering

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Consumer from ALEXANDRIA, VA
Sep 19, 2017
Recommended
Used them several times.
Consumer from SPRINGFIELD, VA
Sep 14, 2016
Not Recommended
I used Spicer's because it was so highly rated on Washington Checkbook. When I called to make the appointment, I was told by Steve there would be a $30 dollar service charge that would be applied to the work if we chose to have it done. I did not ask nor did Steve tell me what the additional charges would be. All the arrangements were made verbally and nothing was written down.
The serviceman arrived promptly, assessed the situation and fixed one of the sections of the sofa. He did not have the necessary materials with him to fix the other section and told me to call Steve the next day to arrange for him to come back to complete the work. He worked for about 30 minutes. He then told me the charge would be $60. I asked for an explanation, assuming, since he used only a 2' square piece of 2" foam to make the repair and only worked for 30 minutes that the charge would be slightly higher than the $30. He seemed flustered, did not give me any explanation, and told me to call Steve the next day to discuss it. He told me to give him $30, which I did and he left.
I called Steve the next morning and was informed that the man who did the service did not want to return to do the work and that Steve would not make him. Steve also told me he had not had a situation like this in 20 years. I asked to discuss the issue with Steve, who wasn't interested in discussing it with me and then hung up on me after stating I could call back the next week to see if his man had changed his mind. I'm shocked and disappointed that Steve would not even discuss the charges with me. After this experience I would not do business with Spicer's again.
Consumer from ARLINGTON, VA
Jan 18, 2016
Recommended

...and 13 more consumer comments for Spicer's Upholstering