Basement Masters Waterproofing

14411 Newton Patent Ct
Centreville, VA 20120703-000-1111

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Consumer Ratings for Basement Masters Waterproofing — 2 Ratings

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Consumer Comments for Basement Masters Waterproofing

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Consumer from Purcellville, VA
Apr 16, 2019
Recommended
We own 2 rental properties. Recently one of them had issues with a leak in the basement. I called Basement Masters because they had successfully and professionally installed an interior drain system and sump pump 6 years ago in our other rental. This is a 2 part review because I don't think I ever completed a review from the first time. Current job: Leah with customer care worked to get us on the schedule on a day that worked for us to meet with Randall for an estimate, who we worked with the first time. This was tricky because this has been a busy season, and we live over an hour away from the property. Randall came and spent time inspecting the area where we had already cut drywall, and we cut out a few more sections. He inspected inside and out, and suggested a "water test." We then were able to find the source of the leak with only one more cut. It wasn't a crack, and he advised us on how to proceed. Previous job: We had gotten estimates from 4 different companies for a severe seepage issue at our other rental. Randall very clearly explained the options with visuals and terminology. It was straightforward, and there were no pushy sales tactics like we experienced with some of the other estimators. The job was done efficiently and in a timely manner. In the years since, there has not been any problems in that basement with the combination of a sump pump and interior drain.
Consumer from BETHESDA, MD
Jan 02, 2015
Recommended
When the initial work was not completely successful, they followed up and completed additional work to make sure that water intrusion was completely stopped, and did not charge for the additional work.