Tom Muse Service

Name: Tom Muse Service
Address: 8474 Tyco Rd #A, Vienna, VA, 22182, US
Telephone: 703-442-4848
Price range: $$$
Rating: 4.5

8474 Tyco Rd #A
Vienna, VA 22182 703-442-4848

Checkbook's Top Rating
Quality
Price	NO

287 ratings
91% gave a "superior" overall rating
- Prices 9% higher than average
Compare 183 nearby heating & air-conditioning contractors
"Totally inadequate installation of a new AC unit. I had to hire another firm to install the unit correctly...."
Read More Comments

Prices for Tom Muse Service

Checkbook's price comparison score what is this?

Minimum charge for a service call

What the minimum charge includes

Consumer Ratings for Tom Muse Service — 287 Ratings

Percent of customers who rated service "superior" for: | = average for all heating & air-conditioning contractors

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for Tom Muse Service

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Areas Served by Tom Muse Service:

Alexandria
Arlington Co.
Fairfax Co.
Montgomery Co.
Prince William Co.

Equipment company services/installs:

Air duct cleaning
Humidifiers
Air ducts (sheet metal work)
Central air conditioners
Electric furnaces

Gas furnaces
Hot water heating systems
Electronic air cleaners
Heat pumps

Consumer Comments for Tom Muse Service

Consumer from MC LEAN, VA
Apr 07, 2026

Totally inadequate installation of a new AC unit. I had to hire another firm to install the unit correctly. Firm is under new ownership (in the last two years). Do not employ this firm!

Consumer from ARLINGTON, VA
Jan 01, 2026

I have been a customer of this company for over twenty years.Last year the son of the founder sold to an investor and retired for medical reasons. Many of the techs left. I had an A/C replacement scheduled. The new owner did not honor the price and the job was poorly done ( it was done by a subcontractor) and I had to find problems and have them back a few times to do it right After that I had a problem with a sticking zone valve for my heat. They estimated $1200 to replace the whole valve assembly. A big job. I pointed out that the valve was ok but the motor was the problem and they insisted on “ doing it right”.one of their techs agreed with me. I even asked them to do the motor replacement and agreed that if it didn’t fix the problem I’d have them replace the whole thing. They refused. I got the $80 motor and put it in, a one hour job because I had never done it. It fixed the problem. In short under the new owner the prices have gone up and their work is questionable. I no longer use them. I have heard similar stories from friends who had used the longer than I had. Beware

Consumer from MC LEAN, VA
Nov 29, 2025

We are long-time customers because of the high quality of work performed.

...and 90 more consumer comments for Tom Muse Service

You won't find anything else like Checkbook

Nonprofit and independent
Takes no advertising or referral fees
Ratings and reviews by surveyed Consumers' Checkbook and Consumer Reports local subscribers
Thousands of undercover price comparisons
Complaint histories from consumer agencies

Heating & Air-Conditioning Contractors Articles

Where to Find Good HVAC Help

To make sure your heating and air-conditioning systems work when needed, they must be properly installed and maintained. We’ve rated area heating and air-conditioning services for quality and price.

What to Do If You Need HVAC Repairs

If you need repairs to heating or air-conditioning equipment, our ratings of local businesses will help you find a good company to perform them.

Choosing New HVAC Equipment and Getting It Installed Properly

How well a new HVAC system performs, and how much it costs, depends heavily on its design and the quality of installation. It’s important to make the right decisions—and there are many to make. You also must make sure to get a fair contract.

HVAC Equipment Features to Consider

If you are installing new equipment, in addition to making choices about energy efficiency, you will need to decide whether to pay extra for various features. Here is a summary of the types of add-ons.

Maintaining Your HVAC Equipment

The most important maintenance task for HVAC systems is something you can do yourself—replacing the air filter. Check your filter monthly. When a filter has a matting of dirt—i.e., it’s difficult to see through when you hold it up to a light—it’s time to replace it.

HVAC Maintenance Contracts Are Usually Bad Buys

Rather than paying for individual maintenance visits and repair jobs, you might consider getting a service contract for air-conditioning and/or heating equipment. Many companies try to persuade customers to enter into such contracts.