Tom Muse Service

8474 Tyco Rd #A
Vienna, VA 22182 703-442-4848
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Prices for Tom Muse Service

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Consumer Ratings for Tom Muse Service — 287 Ratings

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Complaints for Tom Muse Service

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Areas Served by Tom Muse Service:

  • Alexandria
  • Arlington Co.
  • Fairfax Co.
  • Montgomery Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for Tom Muse Service

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Consumer from ARLINGTON, VA
Jan 01, 2026
I have been a customer of this company for over twenty years.Last year the son of the founder sold to an investor and retired for medical reasons. Many of the techs left. I had an A/C replacement scheduled. The new owner did not honor the price and the job was poorly done ( it was done by a subcontractor) and I had to find problems and have them back a few times to do it right After that I had a problem with a sticking zone valve for my heat. They estimated $1200 to replace the whole valve assembly. A big job. I pointed out that the valve was ok but the motor was the problem and they insisted on “ doing it right”.one of their techs agreed with me. I even asked them to do the motor replacement and agreed that if it didn’t fix the problem I’d have them replace the whole thing. They refused. I got the $80 motor and put it in, a one hour job because I had never done it. It fixed the problem. In short under the new owner the prices have gone up and their work is questionable. I no longer use them. I have heard similar stories from friends who had used the longer than I had. Beware
Consumer from MC LEAN, VA
Nov 29, 2025
We are long-time customers because of the high quality of work performed.
Consumer from MCLEAN, VA
Nov 05, 2025
I would NOT use this company. My service technician on October 3, 2025 told me I badly needed a duct cleaning. Since I had a good experience with this technician in the Spring, 2025, I trusted him. The $1,200 duct cleaning was NOT NEEDED as I could clearly see on the filter used that it did not have any dirty residue on it after the work was completed. The company did not know I was an annual contract holder and tried to charge me extra for the original tech's visit and the duct cleaning. Since then, I have been called three times by this company to schedule my fall cleaning. Each time, I tell them it's already been done. I will never use this company again because they are incompetent and I do not trust them.

...and 90 more consumer comments for Tom Muse Service