Dale Hardware

3700 Thornton Ave
Fremont, CA 94536510-797-3700
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Consumer Ratings for Dale Hardware — 307 Ratings

Percent of customers who rated service "superior" for: | = average for all hardware stores
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Consumer Comments for Dale Hardware

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Consumer from Fremont, CA
Jan 27, 2019
Dale Hardware is the only hardware store left in the Fremont area where the employees know everything about their products, how to install them and how to use them. If you need help -- this is the place to go. Home Depot and Lowes are far inferior.
Consumer from Fremont, CA
Aug 08, 2018
A few years ago I would have given 'Superior' straight down the line. However I feel that customer service has suffered in recent years. Some of the newer staff just don't seem to represent the historic values of Dale's. It also has become more difficult to locate assistance when you desire it. Given they are part of ACE, and therefore care and promote Craftsmen, that used to be a Sears only brand, while they still make excellent hand tools, the power tools tend to have more issues than other brands.

However the one thing that I find extremely disappoint is the change from separate cashier lines to single line bank/airport style. This likely allows them to reduce personal, but creates long lines and often longer waits for customers. They have also bought into the marketing gimmick of money off coupons with most of the major brands excluded - in fine print of course. I much prefer ditching such coupons, and offering merchandise at a competitive price all the time. As such, since there are other hardware stores closer to where I live, I now tend to shop at those business for things I know, which don't need better support rather than to make Dale my exclusive hardware store as I used to when they offered extraordinary customer service and support.
Consumer from Fremont, CA
Nov 07, 2017
Best Hardware store I've ever shopped at. They do great work in the community too.

...and 26 more consumer comments for Dale Hardware

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