Orchard Supply Hardware

2555 Charleston Rd
Mountain View, CA 94043650-691-2000
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Consumer Ratings for Orchard Supply Hardware — 243 Ratings

Percent of customers who rated service "superior" for: | = average for all hardware stores
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Consumer Comments for Orchard Supply Hardware

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Consumer from Palo Alto, CA
Oct 07, 2018
Well, I know the OSH Stores will be closing soon. I always thought of them as "middle of ground" in quality, and many of the sales people, especially those who were not retired salesmen with all day to spend with you, didn't really know the stock well. Though they were as helpful as could be, they several times sent me home with the wrong product and an invitation to return it, even if opened, if it wasn't right for the job. That happened several times with me, and although I appreciated their friendly and customer[friendly policies, I would have preferred getting the proper product in the first place. I didn't think the OSH sales people knew as much about the products than older sales people at the local ACE Hardware store, so I had already decided I preferred the ACE Hardware store to my local OSH, before OSH announced their planned closure.
Consumer from PALO ALTO, CA
Apr 28, 2018
This location has improved greatly in the last few months for customer service.
Consumer from Mountain View, CA
Jul 14, 2017
Used to be my favorite hardware store. After recent bad experience with one of their employees...am no longer a customer

...and 13 more consumer comments for Orchard Supply Hardware