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Realty Builders

50 California St #1500
San Francisco, CA 94111 800-477-3755

Ratings

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Consumer Ratings for Realty Builders — 4 Ratings

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Percent of customers who rated service "superior" for:
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Consumer Comments for Realty Builders

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Consumer from San Francisco Bay Area
Nov 19, 2025
Not Recommended
Ongoing 2-year nightmare that was supposed to be done in 70 days. We signed a contract to remodel 2 bathrooms (already gutted to the studs) for $90,000. The work has been substandard and unsupervised from the beginning and in every area. Unsecured sections of drywall because studs were missing to attach it to, and other randomly placed screws. Refusal to use purple/mildew resistant drywall in the bathrooms even after request. A shower volume control that does not work because it was attached to the wrong pipes. Missing insulation. Unsecured cement backer board for the shower tile with bowing, holes and gaps. No inspection of tile ("we don't inspect tile") resulting in installation of two different tile lots and a demand that I cover the cost of demolition and replacement. Large chips and cracks in the marble tile damaged during installation, I was told that it was delivered like that (it wasn't). Sections of tile were missing grout. Floor tile laid so unevenly and with such extreme lippage that the door had to be cut to pass over it. They would not admit the problems with the tile installation until I hired a private inspector. The inspector said this was one of the worst installations he had seen in his career and advised total demolition and re-installation. They had to demolish and re-install three times. To their credit, they did as the inspector instructed and at their expense. Walls were missing studs, not leveled (over an inch out of plumb), and not straight. The counter fabricator couldn't install the counter until the wall was made straight. Brass fixtures heavily scratched during installation. Custom vanity drawers that had to be refinished because they were not protected during work. A bathtub that drained into the ceiling below on first use. They dropped my washing machine down the basement stairs. Dents and ridges in the bathroom walls and ceilings. I finally hired someone to re-mud and re-sand and re-paint the walls. He said that to make the ceiling flat, he would need to remove the drywall and start over. The Realty Builder workers would disappear for days and weeks without explanation. They never provided evidence that the permits were extended after they expired. They did not contain the worksite. I bought plastic doors and contained the worksite myself after 5 months of requesting it. I vacuumed and picked up their trash. They worked in the master closet without covering anything and destroyed a rack of work and formal clothes. The contractor, Victor Haim, yelled at me abusively on three occasions, on one my adult son had to enter the room to make him stop yelling at me. My neighbors are furious about the two years of unpredictable construction. I have spent countless hours finding and arguing about all these problems which Realty Builders did not see or denied. When we negotiated the contract, Victor Haim added 5 items as incentives, including re-framing of the master deck door and installing a heat pump water heater (they replaced a gas water tank when mine broke and are claiming that that is equivalent.) The bathrooms are almost finished (although I am afraid of what is behind the walls.) I have now asked that they give me credits for the unfinished contract incentive items, reimburse me for what I paid for their tiling errors, and get the inspections done. There is a $19k contract balance. I am confident that the credits and reimbursements exceed this amount and do not want to overpay. Their response: they stopped work. There's more, but in summary, they used cheap materials, mostly unskilled workers, didn't supervise, denied mistakes, had long and unexplained delays, let permits expire, didn't contain the work site or clean up, yelled at me. They are claiming delays due to illness, but the illness occured when the project was already a year past deadline, and now it is almost two years past deadline. They have now stopped work on a project more than 20 months delayed until I pay out the contract and are refusing to discuss credits and reimbursements.
Consumer from Palomar Park, CA
Jan 27, 2022
Recommended
Note that this company does not include in its contract price ANY item beyond the prep work (framing, plumbing, electrical, and drywall). I had a bathroom remodel done that cost close to $15K over the contract price, because I had to pay for: permit; wall & floor tile; glass for shower enclosure/installation; all plumbing fixtures including toilet, sink, shower head/faucets, faucet for sink; light fixtures; medicine cabinet; entire custom vanity fabrication and installation; quartz countertop fabrication/installation; and all handles, knobs, towel bars, etc. Buyer beware~
Consumer from SUNNYVALE, CA
Jun 23, 2017
Not Recommended
Did as little as they could get away with and only that after we threatened to call the Better Businss Bureau. We were just glad to pay them and get them out of our house.

...and 1 more consumer comment for Realty Builders

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