CroppMetcalfe

All locations combined
Checkbook's Top Rating (Checkbook's top rating)
Quality NO
Price NO**

Prices for CroppMetcalfe

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Consumer Ratings for CroppMetcalfe — 948 Ratings

Percent of customers who rated service "superior" for: | = average for all heating & air-conditioning contractors
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Complaints for CroppMetcalfe

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Areas Served by CroppMetcalfe:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Equipment company services/installs:

  • Air duct cleaning
  • Humidifiers
  • Air ducts (sheet metal work)
  • Central air conditioners
  • Electric furnaces
  • Gas furnaces
  • Hot water heating systems
  • Hot water systems pipes & radiators
  • Electronic air cleaners
  • Heat pumps

Consumer Comments for CroppMetcalfe

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Consumer from Arlington, VA
Feb 17, 2019
Called on a weekday for service on what appeared to be a broken thermostat on my heat pump. Repairman arrived well past the assigned window, which was later than my condo building normally allows for service visits. He had no ID with him, and professed not to know his own contact phone number (for verification), or that of the company. He looked at the thermostat, removed the faceplate, wiggled a few wires, and got the thermostat to work. He did not recommend a more permanent fix, nor did he bring a replacement unit with him, or any tools to do repairs. I paid the service charge, and the thermostat shorted out not long after he left. I called the company to request return of the service charge, given the lack of real service. They did not follow up--or try to remediate. Would not recommend this firm for any service.
Consumer from Washington, DC
Feb 14, 2019
Did not pass first inspection. Second inspection pending.
Consumer from Arlington, VA
Feb 02, 2019
I have been using CroppMetcalfe for years and they installed a new Heat Pump last year. Installation for the heat pump went well but the combined efficiency of the indoor and outdoor units was too low for a state rebate, the outdoor unit meet requirements but they didn't know beforehand the combined efficiency. They also removed outdoor surge suppressors during installation which should have remained. Semi-annual maintenance is good but they often try to upsell additional work, most often duct cleaning. Their gold contract has been a good buy but their prices stated for repairs is high (e.g. $45 for a $8 humidifier filter that is easy to install) so the savings isn't as good as their statements make out.

...and 181 more consumer comments for CroppMetcalfe

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