Checkbook's Top Rating (Checkbook's top rating)
Quality NO
Price NO

Prices for Sears

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Minimum charge for a service call
What the minimum charge includes

Consumer Ratings for Sears — 1240 Ratings

Percent of customers who rated service "superior" for: | = average for all appliance repair services
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Doing work properly what is this?
Starting and completing work promptly what is this?
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Overall quality what is this?
Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for Sears

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Number of complaints with local government consumer agencies
Number of complaints with BBB

Areas Served by Sears:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Types of appliances company repairs:

  • Electric dryers
  • Electric ranges
  • Freezers
  • Garbage disposers
  • Gas dryers
  • Gas ranges
  • Dishwashers
  • Refrigerators
  • Washing machines
  • Window A/C units

Consumer Comments for Sears

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Consumer from Washington, DC
Nov 05, 2018
Purchased a Sears protection agreement for our nine year old washing machine that would not drain. It took two weeks, hours on the phone with their horrible customer service team and three appointments with repairmen to get the machine functioning again. I would NEVER recommend Sears for anything after this experience. They use A&E Factory for their warranty repairs, and the repairmen were dirty, damaged the paint on our walls and one of them installed an incorrect part on our washing machine, which was one reason for the multiple repair appointments. Cannot stress how very angry and disappointed we have been with this experience.
Consumer from Washington, DC
Sep 20, 2018
they are the worst
Consumer from Great Falls, VA
Sep 20, 2018
repair tech reviewed all options for my broken refrigerator, and I even bought a service contract which I usually never do. this made financial sense though.

...and 239 more consumer comments for Sears

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