Lowe's
All locations combined
Ratings
Consumer Ratings for Lowe's — 17 Ratings
Percent of customers who rated service "superior" for:
Doing service properly on first try
Promptness
Letting you know cost early
Neatness of work
Pleasantness
Advice on service options and costs
Overall quality
Prices
Consumer Comments for Lowe's
Aug 23, 2022
Aug 11, 2018
**8 months from start to finish;
**5 months, 3 weeks, and 8 days to complete the installation;
**Over 60 emails between us and the store, Customer Care, Service Pros, and Central Production;
**4+ trips to the store;
**the involvement of 30+ people (sales, delivery, install, service, management, etc.);
**17 appointments with a service person (i.e., deliverer, installers, plumbers, inspector) to come to (and disrupt) our home;
**60+ phone calls between all the "players";
**over 4 hours waiting on hold -- or disconnected -- calling Lowe's (i.e., the store, Customer Care, and the Central Production Office);
**$?788?.00 out-of-pocket to cap/reconnect the gas stove and reinstall the powder room toilet. (Finally reimbursed after 6 months of promises by Lowe's reps.)
**Zero compensation for the inconvenience and disruption caused by Lowe's.
This has been an inexcusable service disaster. Despite many years as "big ticket" customers, we will never shop at Lowe's again.
Jun 02, 2018
...and 1 more consumer comment for Lowe's