Costco

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Prices for Costco

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Consumer Ratings for Costco — 1869 Ratings

Percent of customers who rated service "superior" for: | = average for all opticians & optometrists
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Consumer Comments for Costco

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Consumer from Falls Church, VA
Aug 28, 2019
As much as I like Costco in general, I cannot recommend the Fair Oaks store's eyewear department. Several years ago, they sold me small wire rimmed glasses, even though my left eye required a thick lens. It fell out repeatedly and eventually the frames broke. Foolishly, I went back later when my prescription changed. The heavier frames I bought on their recommendation also allowed the thick lens to fall out; subsequent adjustments cost me substantial time waiting through their lines and did not help. The lens also scratched easily, despite the "anti-scratch" coating, and were unusable in about 18 months. The only reason I went back was that they had a 2-for-1 deal on the second pair (or something similar). But the most egregious problem was that they lied to me about what was required regarding prescriptions. I went back yet a third time about three years ago and was told that "Virginia law" required that I have a prescription made in the previous year to sell me glasses. This time I left and bought glasses on line. Then, last spring (2019) I decided to go by the optical department, while on another shopping trip, and see what they would say about my 5 year old prescription (which was still fine). In the meantime, I had done some homework. The desk person started writing up my order when he suddenly saw that I had an old prescription. He called the manager of the department over and he authoritatively told me that "Virginia law" required a prescription current within 2 years (not 1 year as before). I noted to him that Virginia law said no such thing, and showed him a copy of the appropriate section and paragraph. It says that new prescriptions are required (only) if the old prescription said that it was only good for a specified period. Since mine did not have an expiration date, it was valid under Virginia law. The manager did not look at the copy of the Virginia regulations I offered and, after a pause, said for me to come back when I got a new prescription (or something to that effect) then walked off. My conclusion is that this store has an arbitrary policy that is not in agreement with Virginia legal guidance, and misrepresents the law to drive people to its on-site optometrist. I can see no other reason that their employee management would engage in such a misrepresentation. I subsequently went to BJs in Falls Church, VA where the knowledgeable manager agreed with my interpretation of the Virginia regulations and sold me glasses on my old prescription. They turned out to be significantly cheaper than similar ones I had found at Costco.
Consumer from Washington, DC
May 11, 2018
Prices are excellent, and so much cheaper than other places. Quality of product is excellent.
Consumer from WASHINGTON, DC
Sep 06, 2017
My prescription glasses cost one third the price of store front shoppes. Staff are all certified, skilled and super helpful. Adjustments and cleaning are gladly provided whenever I ask, with no charge.

...and 3 more consumer comments for Costco