Optima Designs

We hired Optima to paint our upstairs bedroom. The estimate was on the high side but since their reviews were so good on checkbook we decided to go with them anyway. They sent me the estimate via email and I replied back listing the paint colors I wanted for the walls and trim and the brand of paint. I was told the painters would arrive between 8 and 8:30am. They instead arrived at 7:30am when my husband was still using the adjoining bathroom. When they began working, they closed the door so I didn't discover until after the job was done that they'd used the wrong color for the walls - they used the trim color instead. I showed them a printout of the email with the correct colors and they called their boss. He called me and claimed I'd sent him the wrong paint colors. He did at least agree to re-do the work and said he wanted the workers to come the next day because it was going to be raining and they couldn't work outside anyway. I said I couldn't stay home that day and could they come the day after that instead. He agreed. But then the painters came the next morning anyway. I then suggested they could come in the afternoon and they agreed but then they didn't show up or call in the afternoon. They did come the day after that. And while they did use the paint brand I requested for the walls, they used a different brand than what I requested for the trim and the ceiling. Far too many mix ups on dates, times, paint colors, paint types and no regret or apology from the supervisor, instead the suggestion that the mix up was my fault. The crew were very nice though and the final work was acceptable.

The job was professional. They arrived on time, cleaned up every evening, and left no debris at the end of the job. It was easy to communicate via e-mail, i.e. receive and accept the proposal, provide the paint selection, arrange the start date.

Optima Design gave me the best exterior paint job that my 58-year-old home has ever had. They made any necessary repairs before applying the paint, and cleaned up thoroughly after completing the job.