Vector Security

9800 Patuxent Woods Dr #B
Columbia, MD 21046800-688-0150
Checkbook's Top Rating (Checkbook's top rating)
Quality NO

Consumer Ratings for Vector Security — 159 Ratings

Percent of customers who rated service "superior" for: | = average for all home security companies
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Doing work properly what is this?
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Letting you know cost early what is this?
Advice on service options and costs what is this?
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Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for Vector Security

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Number of complaints with local government consumer agencies and (complaint rate) what is this?
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Areas Served by Vector Security:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Consumer Comments for Vector Security

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Consumer from VIENNA, VA
Feb 21, 2016
Love them!!
Consumer from FALLS CHURCH, VA
Sep 13, 2015
Long time to respond emergency call. Slow response to break signal. 2-week waiting time for important repair.
Consumer from ARLINGTON, VA
Aug 21, 2015
We inherited Vector as monitor/operator of our home security system when they bought out Cain a few years ago. On one or two occasions when we have had a problem, we found Vector's service lacking: You can't speak to a service tech on the phone but only to a scheduler, who will send out a tech. If you don't know exactly what your problem is, you'll probably find they have to return (additional service call charges). Further, they seem to have a shortage of service techs in the DC area; even when we had a complete system failure, the first available service call was three weeks away.

...and 9 more consumer comments for Vector Security