Merino Home Improvement

5718 Lockwood Rd
Hyattsville, MD 20785240-515-5712

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Consumer Comments for Merino Home Improvement

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Consumer from WASHINGTON, DC
Nov 08, 2015
Not Recommended
We employed Adan and his son Jhonny Merino for a major renovation. They came across as very friendly and accommodating, and had come recommended by a friend. Unfortunately, our experience was a bad one. We ended up having to hire another contractor to fix and complete the work on the project.

As other online reviewers have noted, their work was often sloppy (e.g., walls not plumb or square--by a wide margin; very crooked, uneven tiling; floor under a new vanity left unfinished with bits and pieces of broken tile) and there was poor communication between the Merinos and their workers/sub-contractors, which resulted in a number of mistakes (e.g., kitchen counter top with the wrong edge, new stair railing not properly designed or installed). Mistakes were reluctantly acknowledged, if at all, and blame was deflected to choices that we had made or to the age of the house or to the unavailability of better materials (e.g., the bathroom tiles that started sinking in after a few weeks was due to our not running the AC while work was being done in the bathrooms, or the very crooked tiling of the shower floor was because of our request that the drain cover be placed square with the wall!).

What was more disturbing was the corners that they cut. For example, a cheap plastic vent hood was used for the kitchen exhaust (it was hurriedly changed to a metal one only when I questioned whether it was up to code); very cheap pine board was used on the front door fascia with the excuse that the PVC board they said they would use was not available in that size (I found it at Home Depot with no difficulty).

Three different contractors examined their work and had nearly identical criticisms of its quality (one kind contractor came just to take a look-see upon hearing our tale of woe). Some of the flaws were only visible to a trained eye or only visible upon undoing the Merinos' work. We ended up having to rip out the shower they put in one bathroom and start all over. Fixing the sunken tiling in the other bathroom and the loose stones in our new front path is next on our list.

I suspect the numerous problems we faced were due, in part, to a newish, inexperienced crew being placed on our project, and to a lack of knowledge and expertise on the part of the Merinos. The father and son would routinely offer conflicting advice and opinions, and would on occasion dismiss the other’s advice. Tread carefully, especially for anything more than a simple job.
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