Thompson Creek Window Company

8100 Penn Randall Pl
Upper Marlboro, MD 20772 301-306-5290
Checkbook's Top Rating
Quality NO
Price NO

Prices for Thompson Creek Window Company

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Consumer Ratings for Thompson Creek Window Company — 370 Ratings

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Percent of customers who rated service "superior" for: | = average for all window installers & repair
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Complaints for Thompson Creek Window Company

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Areas Served by Thompson Creek Window Company:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Types of windows company installs:

  • Installs doors
  • Installs gutters/downspouts
  • Installs siding
  • Installs vinyl windows

Consumer Comments for Thompson Creek Window Company

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Consumer from Rockville, MD
Jan 19, 2021
We needed one sliding door replaced, and they did it. What we really appreciated was the service afterward - they came back and re-adjusted how it moved; and after I walked through the screen, they delivered and installed a new one at no cost. My husband then found a magnetic device to put on the screen so you see it - (google "screen door savers" and you'll find one.)
Consumer from Alexandria, VA
Oct 20, 2020
Windows leak and installed shims are coming out. Warranty service requires that you send a registered letter to request service. I would not recommend them.
Consumer from Derwood, MD
Oct 19, 2020
I never do reviews – but had to this time. I signed a contract with Thompson Creek for windows and made my down payment. After signing the salesman’s tablet and giving the down payment, I received an email with the contract. The fine print of the contract addressed administrative/legal concerns – but nothing about the quality, performance, or integrity of the windows. There was no (zero) description of the work that was to be performed. The subcontractor (that would be hired by Thompson Creek) was not named. In the contract, no statement was made that the hired subcontractor would be “factory certified/trained”. No mention was made of having a company representative on-site to direct the work and ensure quality. No mention was made of the 50-year warranty in the wording of the contract. The contract states “this Agreement…. constitute the entire understanding between the parties, and that there are no verbal understandings changing or modifying any of the terms of this Agreement…” What the salesman stated verbally was not included in the contract. Concepts, promises and reassurances given verbally were not in the legal contract. The separate flyer with the warranty information was not referenced in the contract. The Agreement states “Balance due on substantial completion”. This statement is concerning as final payment does not depend on the “proper” completion of the work (or to the satisfaction of the customer) but that it be “substantially” completed. After the salesman left, I searched the internet and found some poor customer reviews. I then researched the product more thoroughly and found nothing online that substantiated the verbal claims of the salesmen. (I never found the NFRC rating of the windows.) Also, of note, I wanted to purchase a single-hung window – not for the price - but because it is what I wanted. I then was given a warranty paper stating, “5-year labor warranty” (and not the 50-year). He explained that the single-hung was of the same quality, but I had to buy the more expensive double-hung to pay for the 50-year warranty. After signing the contract, I read the fine print of the 50-year warranty. In the extensive list of “what is not covered” by the warranty is … damage …. caused by …. “normal weathering” … or “atmospheric conditions” … Then I knew I had to cancel. According to the cancellation portion of the contract I was legally required to deliver my cancellation in person or by mail. I drove to the address on the cancellation document. When I arrived, Thompson Creek was not there. The receptionist for another company said, “people come here all the time” (looking for Thompson Creek). “They (Thompson Creek) moved years ago.” She wrote down another address and gave it to me. I finally tracked down the Thompson Creek office and hand delivered my cancellation. If I had mailed it, my cancellation would never been delivered to Thompson Creek as it was an invalid address on the cancellation document.

...and 113 more consumer comments for Thompson Creek Window Company