Thompson Creek Window Company

8100 Penn Randall Pl
Upper Marlboro, MD 20772301-306-5290
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Prices for Thompson Creek Window Company

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Consumer Ratings for Thompson Creek Window Company — 333 Ratings

Percent of customers who rated service "superior" for: | = average for all window installers & repair
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Complaints for Thompson Creek Window Company

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Areas Served by Thompson Creek Window Company:

  • Alexandria
  • Anne Arundel Co.
  • Arlington Co.
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.
  • Howard Co.
  • Loudoun Co.
  • Montgomery Co.
  • Prince George's Co.
  • Prince William Co.

Types of windows company installs:

  • Installs doors
  • Installs gutters/downspouts
  • Installs siding
  • Installs vinyl windows

Consumer Comments for Thompson Creek Window Company

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Consumer from Gaithersburg, MD
Sep 13, 2019
Thompson Creek failed to show up for a windows (sales consultation) appointment on 9-11-19 at 11AM and never bothered to call to explain why or apologize for wasting my valuable time. Every phone number I had for Thompson Creek connected to a call center and I was kept on hold for hour+ and was never connected or able to speak with a responsible person (IE the person who was no-show, the sales mgr. or the business owner, R. Wuest. Sadly, I am a previous Thompson Creek customer from a few years back (NOT windows) and must still deal with them on a warranty issue. Way to (mis)treat your customers Thompson.
Consumer from Harwood, MD
May 11, 2019
Installers did a great job. Did not leave a mess. Finished on time. Cost for windows was in the middle when compared to estimates from other companies. I would definitely recommend them and would use them again.
Consumer from Bethesda, MD
Nov 16, 2018
I arranged in mid-October 2018 for the construction and installation of a sliding glass patio door, making an advanced partial payment. The company was going to send someone to take measurements, and the door would be ready by the first of second week of November. I was absolutely assured that everything will be done and installed before December. But no-one came and I did not heard from them until the end of the 2nd week of November, when I called the company. They claimed there had been a delay in the manufacturing and the door now would only ready by Xmas at the earliest. This company simply pocketed the money without sending anyone to take measurements and did not even bother to contact the customer about the claimed delay despite the contract. Now, they say that "after a review" they will refund the advanced money "in 7 to 10 days" (when all they need to do is refund it directly to the credit card company). Assuming that is true, they will have received a 45 day, interest-free loan from me. Avoid this company.

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