Oak Ridge Assisted Living of Hastings

1128 Bahls Dr
Hastings, MN 55033 651-438-0418

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Consumer Ratings for Oak Ridge Assisted Living of Hastings — 1 Ratings

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Consumer Comments for Oak Ridge Assisted Living of Hastings

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Consumer from Saint Paul, MN
Oct 29, 2020
Recommended
It's a nice place, attractive, bright, clean, largely well-maintained; a fair number of amenities for residents and visitors. The front-line staff is friendly and responsive to the residents. There does seem to be a disconnect, though, between which services management believes the front-line staff can offer residents and what the front-line staff believes management will let them do with residents. Sometimes front-line staff refuse specific instances of requests because they're not policy -- even if common sense would dictate otherwise. Sometimes the issue is that the policy is not explained to residents well enough for them to understand it fully. Address the discrepancies with management, however, and matters get addressed satisfactorily. There also appear to be some issues around the a la carte additional services residents can pay for. It's smart to review the bills and ensure the contracted services are being performed when they should be. Things get cleared up when you ask, but I don't think you should have to confirm things so often.