How to Find a Good Housecleaning Service
Last updated May 2025
The first step in getting someone to do your dirty work is to choose whether to hire a company or an individual. Going with a company has a major advantage: You don’t have to act as an employer and fill out paperwork and pay various taxes. On the other hand, you may be more comfortable dealing with a single worker for such a personal job. Also, a company’s standard cleanup job may not be good enough if you need help with laundry, shopping, cooking, or childcare.
Because we receive lots of negative feedback on housecleaning companies, be cautious when choosing one. Most complaints relate to sloppy work, but we also often hear about the quality of services deteriorating over time.
See What Other Customers Say
Start your search by asking friends and neighbors for recommendations and checking online reviews. When talking to friends, ask specific questions about issues such as promptness, thoroughness, and how well companies respond to complaints or other feedback.
Look for Prior Complaints
Check whether companies you’re considering have complaints on file with the Better Business Bureau (BBB). It’s a red flag if you find more than two complaints lodged against a company within the last three years.
Think About What Tasks You Need Done, and How Often
Before contacting housecleaning companies, decide which services you want them to do. All will do the basics: dust, vacuum, take out the trash, mop floors, and clean kitchens and bathrooms. If you want them to perform other tasks, check whether prospective companies will handle them. Most companies will not shampoo carpets and rugs, wash window exteriors, or do laundry.
Also decide how often you want cleaning. Companies generally want to schedule regular periodic visits, but some are willing to come only as needed, say for a move-in or move-out. Some offer only weekly or biweekly service. (Some companies charge somewhat more per visit for less-frequent appointments.)
If you want service on a certain day, check whether companies are available then, especially if you want someone to come on Fridays or Saturdays.
Ask for Prices
Call several businesses for estimates. Our price researchers requested separate estimates for four hypothetical homes from companies located in seven major metro areas. Most companies indicated they charge more for the initial cleaning session than for follow-ups—not surprising since the first visit may require taming total squalor.
The figure below shows that prices quoted for the same job vary dramatically. Since differences of $50 per visit ($2,600 per year) for weekly housecleaning services are common, get three or more estimates.
To avoid disputes over what work is to be done and how much it costs, ask prospective companies to inspect your home and provide written price quotes. Stress that you want only a price; otherwise, you may answer the door to a crew ready to work.
Tell the company’s estimator everything you want them to do. Some tasks may seem obvious, but too much detail is better than not enough. Make sure the estimator signs and dates a written description of all work requested and price. A piece of paper with a dollar amount scribbled alongside a vague work description leaves too much room for misunderstanding.
Ask if you must provide cleaning equipment and supplies. While some companies stipulate that homeowners do it, others bring their own stuff, and some charge extra for it.
Check on Insurance Coverage
Ask any housecleaning company you hire to provide proof that it carries both general liability and workers’ compensation insurance. Although some companies advertise that they are bonded, this does not protect their customers. The type of bond available to housecleaning companies for their employees is a fidelity bond that protects the company from theft by its employees. Customers who are victimized still have to collect from the company or the employee.
Observe the First Visit or Two
During the first few sessions, plan to be home to oversee the work. Supervise, but be sensible; don’t follow workers’ every moves. For one-time jobs, or when your regular company sends a new worker, wait until a section or room is done, examine it, and immediately point out any problems. Perform a final inspection to be sure all work has been done properly.
Before a company comes to clean, store cellphones, jewelry, and other valuables in a safe place, and secure out of harm’s way any heirlooms, china, or other fragile articles apt to be knocked over, spilled on, or otherwise damaged.