W A Gutters

Centreville, VA 20165703-856-3367

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Consumer Comments for W A Gutters

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Consumer from ARLINGTON, VA
Aug 18, 2010
Not Recommended
W. A. Gutters came to my house as subcontractor for Integrated Building Contractor to repair gutters and leaders from last winter's snowstorm damage. They ended up causing problems with a flat roof whose edge they lifted during the gutter repair so that water now sits on the roof. When I called IBC's President Jeff Willis, he first refused to respond, irrationally suggesting the problem was caused by the snow (though I had before "repair" and after pictures). Only after three phone calls did Willis agree to come out to see the problem but he never showed. Instead subordinates of WA Gutters who didn't speak much English showed up and said it was a roof problem and they only work on gutters. (I'd clearly explained to Willis the problem was with the roof, caused by his gutter subcontractors) After several more unpleasant phone calls, Willis again accepted my invitation to see the problem in person but again didn't show, instead sending one of his workers who confirmed that the problem was indeed clearly caused by the subcontractor's gutter work. Unfortunately, his solution was almost as bad as the problem and when I tried to stop him he started yelling at me that he knew what he was doing. He cut the rubber roof membrane and installed new flashing so that the roof edge is now flat, but did a bad job with the seam so that now water's trapped at the seam and sits further in on the roof.
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