We hired VCB to do a full remodel of our kitchen, pantry and laundry room and really regret that decision. Based on our experience, we advise extreme caution and recommend looking elsewhere. While the initial design with Uve started out well, communication immediately dropped off after we placed a substantial 50% deposit due to ordering several semi-custom items. The permitting process was a disaster, and our 8-week project sprawled into a grueling and unnecessary 13 weeks. There are serious questions about the lack of transparency and many issues as listed below. Project management was unstable. We were assigned three different project managers, including one who left suddenly and without notice just prior to project start. We were surprised to find midway through the project (after looking at videos posted on the NV Kitchen and Bath website), that our second project manager who introduced himself as “Aaron Duman” and the owner of VCB, is actually Eyup “Sean” Onal, who is also the owner of NV Kitchen and Bath. At no point during our engagement was this dual identity or affiliation clearly disclosed. This discrepancy in representation is a serious concern and calls into question the transparency of VCB and Mr. Onal. There is public record evidence of multiple litigations against NV Kitchen and Bath entities and Mr. Onal himself. Aaron Duman (Eyup “Sean” Onal) insisted on an aggressive payment plan in advance of work completion, tied to upcoming milestones, rather than completed work. This works only in their favor and does not align with common business practice standards. We declined to follow this structure due to ongoing delays and so many performance concerns. Permitting was another major concern. Initially, we were told permits were not necessary despite significant electrical, gas, and plumbing changes. When we insisted, we were encouraged to pull permits ourselves, which would have shifted responsibility to us. Permits were eventually obtained through VCB, but under an electrical and plumbing company that did not perform or oversee the work, and the building permits were pulled under NV Kitchen and Bath. Their foreman Ruben completed all electrical and plumbing tasks, yet VCB could not provide verifiable proof of proper licensing despite assurances. Ruben when asked, let us know that he had never heard of and did not work for the company listed on the plumbing and electrical permits. The lack of familiarity with county codes and general electrical knowledge, caused multiple failed inspections and serious electrical issues, including incorrect wiring that cut power to half of our main floor when a switch was turned off. Due to these concerns, we chose, and paid extra for our appliance vendor handle installation rather than what was initially contracted and paid to be done by VCB (we did not receive compensation back for this change from VCB). This proved to be the right decision, as additional corrections were needed to meet basic code and installation requirements prior to install. VCB then tried to charge us multiple times for change orders to correct their errors. Two days after our final payment, we noticed lights would dim when certain appliances are used, and when asked to fix it, VCB said it would be another “change order” to come back out, and that we had already completed our final payment so they are no longer responsible. We are not convinced that any “warranty” will ever be honored and we are concerned about the long-term electrical safety and quality of the work that was completed. There were repeated execution and project management failures, including: · Itemized listing of labor and materials were only provided after repeated requests. Change orders and credits were not consistent with said itemized list, and only ever worked in their favor. We did not receive full credits for items removed from the contract. · Documented measurement errors resulting in incorrectly sized pantry cabinetry on multiple occasions, mismeasured crown molding that we had to repurchase as a large change order, general pantry measurements were off by approximately 40%, resulting in further delays · Materials reported as “backordered” that were later determined never to have been ordered such as the glass doors for our cabinets. · Installation of damaged or mismatched materials that appeared to be left over from other jobsites, such as the flooring that clearly didn’t match ours, resulting in us eventually purchasing the correct flooring ourselves. · Attempts to charge change orders for corrective work necessitated by VCB’s own errors, and attempts to charge twice for things clearly in contract and drawings. We pushed back a lot through this process, but it was an exhaustive back and forth and we ended up paying for things that should not have been change orders. · Debris management did not comply with our HOA requirements despite prior notice. · Worksite handling fell below reasonable standards. Newly installed countertops were used like a garage work surface for tools immediately after installation with no protective measures, resulting in damage and a chip in the quartzite less than 20 hours after installation. · visible finish defects, touch up paint, inconsistent trim work, and substandard materials such as cheap quality undercabinet and inner cabinet lighting · We were also contacted the flooring subcontractor at the end of the project indicating they had not been fully paid, despite our payments to VCB being current. · Final inspection scheduling was not handled by VCB as represented. After delays and lack of updates for several days, we contacted the county directly and were informed that no inspection had been requested. We scheduled the final inspections ourselves. Towards the end of the project workers were showing up inconsistently, with little to no communication. There were “flat tires”, stolen vehicles, “emergencies”, etc. We were told “there wasn’t much to do”, yet the project dragged on for several more weeks. Sometimes we weren’t sure if they were going to finish at all, so we started contacting legal counsel and other contractors to get quotes to complete the project and asked to have all materials delivered to our home so they would be in our possession in the event they abandoned the project. We were so frustrated at the end, we ended up hiring other contractors to complete the pantry, tiling, and other finishing work. Although some aspects of the base installation are functional, the overall quality of finish work and project execution does not align with the representations made or the price paid. Our experience reflects a pattern of poor communication, lack of transparency—including a material discrepancy in how ownership was represented—questionable permitting practices and licensing for plumbing and electrical work, and inadequate project oversight. We recommend that prospective clients conduct thorough due diligence, specifically regarding licensing, permitting responsibility, project management structure, and payment terms before entering into any agreement with this company. The biggest concern is the public record history of litigations against NV Kitchen and Bath and Eyup “Sean” Onal and the false pretenses of using the alias “Aaron Duman” at Vision Custom Build. We feel this was deceptive.