Hillwood Cleaners

165 Hillwood Ave
Falls Church, VA 22046703-534-5577
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Consumer Ratings for Hillwood Cleaners — 69 Ratings

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Consumer Comments for Hillwood Cleaners

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Consumer from Alexandria, VA
Apr 25, 2019
This is the best dry cleaner we have had in many years, in fact so good that after having moved away we now make a point to drive across the county to get to them. Clothes are returned fresh and in perfect condition, alterations are done with care and they have saved a number of outfits that I thought would be impossible to fix. Aside from their skills, they are very friendly and kind, many times every carrying clothes out to the car for me, such a nice gesture. They are finalists often for "Best in Falls Church" and have taken top honors, too. Wonderful people, great work.
Consumer from McLean, VA
Nov 17, 2018
I brought an expensive quilt to this dry cleaners to have minor sewing repair work done to one panel where the fabric had frayed, as well as to have Hillwood Cleaners professionally clean this quilt, as there were a few stains on the quilt. Hillwood Cleaners vocalized that they were capable of both repairing and cleaning the quilt. Upon inspecting the quilt after I picked it up from Hillwood Cleaners, a large red square of fabric had been poorly, unevenly sewed over the area with frayed damage which I had not authorized, did not match the fabric in the panel [it is turquoise blue], and effectively ruined the quilt. Moreover, the stains had not been removed, despite having pointed them out to the Hillwood Cleaners employee at the front desk, and having her flag the stains with tape. Upon calling to discuss the damage done to my quilt, I was hung up on twice, they would not refund me despite my asking numerous times, and when I called back, they would not answer, as they were screening my call (which I confirmed by calling from a separate phone number which was promptly answered). Not only did they significantly damage my quilt, I likely will have to pay more money than I already paid Hillwood Cleaners to repair the damage they inflicted upon my quilt, if that is even possible.
Consumer from Falls Church, VA
Sep 24, 2018
This is a small, family owned and operated business which takes great pride in its customer service and the quality it provides.

...and 8 more consumer comments for Hillwood Cleaners