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Hillwood Cleaners

165 Hillwood Ave
Falls Church, VA 22046703-534-5577
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Consumer Ratings for Hillwood Cleaners — 65 Ratings

Percent of customers who rated service "superior" for: | = average for all drycleaners
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Consumer Comments for Hillwood Cleaners

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Consumer from McLean, VA
Nov 17, 2018
I brought an expensive quilt to this dry cleaners to have minor sewing repair work done to one panel where the fabric had frayed, as well as to have Hillwood Cleaners professionally clean this quilt, as there were a few stains on the quilt. Hillwood Cleaners vocalized that they were capable of both repairing and cleaning the quilt. Upon inspecting the quilt after I picked it up from Hillwood Cleaners, a large red square of fabric had been poorly, unevenly sewed over the area with frayed damage which I had not authorized, did not match the fabric in the panel [it is turquoise blue], and effectively ruined the quilt. Moreover, the stains had not been removed, despite having pointed them out to the Hillwood Cleaners employee at the front desk, and having her flag the stains with tape. Upon calling to discuss the damage done to my quilt, I was hung up on twice, they would not refund me despite my asking numerous times, and when I called back, they would not answer, as they were screening my call (which I confirmed by calling from a separate phone number which was promptly answered). Not only did they significantly damage my quilt, I likely will have to pay more money than I already paid Hillwood Cleaners to repair the damage they inflicted upon my quilt, if that is even possible.
Consumer from Falls Church, VA
Sep 24, 2018
This is a small, family owned and operated business which takes great pride in its customer service and the quality it provides.
Consumer from Arlington, VA
Jul 25, 2018
I absolutely love this dry cleaners. They are so, so nice!! Plus, their great service will save you money!

I am picky about my dry cleaners and expect close to impeccable service. Hillwood Cleaners delivers!

And best of all, you can save a considerable sum if you are smart about when you drop off your clothes:

- Drop 4 or more dry-clean items and you get a 20% discount.
- Drop clothes (dress shirts& laundry items) on Wednesdays and you get 3 pieces for the price of 2, which is a 33% discount!

We drop large loads at the dry cleaners every 4 to 6 weeks and regularly save $40-$50 each visit because we drop our clothes off on Wednesdays.

And to top it off, the owners, who run the place, couldn’t be any nicer. They are such sweet people.

...and 8 more consumer comments for Hillwood Cleaners