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Gutters 911

2834 Church Walk
Falls Church, VA 22031 703-722-6555

Ratings

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Consumer Ratings for Gutters 911 — 13 Ratings

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Consumer Comments for Gutters 911

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Consumer from Annandale, VA
May 16, 2021
Recommended
Best gutter cleaners out there! Tried others before who damaged our flowers and our portico roof. NOT these guys! they are careful and conscientious! gutters are always cleaned fully, (will even send pictures) and alert us to any issues they might see on the roof or with the gutters. They clean up so I wouldn't even know they had been there if I wasn't home! fantastic
Consumer from Vienna, VA
Aug 20, 2020
Not Recommended
Asked for a bid on gutter cleaning for a large house. Took over a week to price and then they submitted a bid that was twice the quoted price of others.
Consumer from Arlington, VA
Jul 02, 2020
Not Recommended
If you have ever watched Seinfeld, this company is the “soup nazi” of gutters. They have very specific rules and procedures and are difficult to deal with and schedule. You have to leave a check taped to the door early on the day of service, the estimates expire after 5 days, etc. Tons of terms and conditions. They did a good job cleaning the first time and provided many before and after photos. However, after I had them a second time, they just sent a two word email saying “job done”. When the same downspouts clogged again after the second service, I tried to schedule my spring service and also mentioned I didn’t feel their quality control was as good the second time (since I had gotten just the two word email and the same spots clogged again) and they got very defensive and suddenly sent me photos - six months after the fact. They did not send any sort of personal response or explanation or “oh we are sorry you are not happy” or “oh, for some reason these didn’t get sent before, so sorry” - just attached a copy of the scientific report that had evidently been done in the fall and never sent to me. Note that I did NOT receive any photos or written info at the time the gutters were cleaned in December - only after I mentioned quality control in June. Then, once I dared to question them, they simply did not respond to my multiple requests to schedule the next service. I guess they were mad at me for questioning them in any way because they feel they are superior and are evidently doing me a favor cleaning my gutters for over $500. So, I just got the silent treatment. This summer I found a company that was much more pleasant to deal with, and for less than half the price of these guys. And so far, the quality is the same... the only difference is the absence of photos. If you value pleasant customer service and responsiveness, I suggest using a different company that treats people better.

...and 10 more consumer comments for Gutters 911

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