Kirby Kerns Contractor

9203 Enterprise Ct Ste L
Manassas Park, VA 20111703-330-1555

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Consumer Comments for Kirby Kerns Contractor

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Consumer from FAIRFAX STATION, VA
Oct 07, 2009
Recommended
Excellent service! On time and courteous. Knew what the problem was and corrected it the first time.
Consumer from ARLINGTON, VA
Sep 01, 2009
Not Recommended
i had such a bad experience with them several years ago. They had repaired a faulty corner of my rain gutter several times, and finally suggested replacing all the gutters. They gave me a quote and I said okay and gave them their deposit. Later that day, I decided to call around for other estimates, so I called Kirby Kerns to cancel. Kirby's daughter took my call and--I thought--said she would put it on hold & for me to call back to proceed. She claimed that I agreed to postpone for just a few days and call back if I did NOT want to proceed. Naturally, the crew showed up on the scheduled day, but luckily I was there and able to stop them. After a heated discussion with Kirby's daughter--backed up by one of their employes (surprise!)--I got a little of my deposit refunded.

Here's the kicker: when the owner of Action Sheet Metal came out to give my the estimate, he asked why I was planning to replace perfectly good gutters that were only a few years old!!! They just needed to be straightened and rehung in a couple of places.

I felt that Kirby Kerns's employe took advantage of a first-time homeowner and led me to believe that my gutters were in need of (expensive) replacement instead of (cheap) repair. I would never deal with them again and I recommend that any phone conversations with them be carefully documented.

And I heartily recommend Action Sheet Metal for all you rain gutter needs!
Consumer from RESTON, VA
Aug 12, 2008
Recommended

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