Kirby Kerns Contractor

9203 Enterprise Ct Ste L
Manassas Park, VA 20111703-330-1555



Consumer Comments for Kirby Kerns Contractor

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Oct 07, 2009
Excellent service! On time and courteous. Knew what the problem was and corrected it the first time.
Consumer from ARLINGTON, VA
Sep 01, 2009
Not Recommended
i had such a bad experience with them several years ago. They had repaired a faulty corner of my rain gutter several times, and finally suggested replacing all the gutters. They gave me a quote and I said okay and gave them their deposit. Later that day, I decided to call around for other estimates, so I called Kirby Kerns to cancel. Kirby's daughter took my call and--I thought--said she would put it on hold & for me to call back to proceed. She claimed that I agreed to postpone for just a few days and call back if I did NOT want to proceed. Naturally, the crew showed up on the scheduled day, but luckily I was there and able to stop them. After a heated discussion with Kirby's daughter--backed up by one of their employes (surprise!)--I got a little of my deposit refunded.

Here's the kicker: when the owner of Action Sheet Metal came out to give my the estimate, he asked why I was planning to replace perfectly good gutters that were only a few years old!!! They just needed to be straightened and rehung in a couple of places.

I felt that Kirby Kerns's employe took advantage of a first-time homeowner and led me to believe that my gutters were in need of (expensive) replacement instead of (cheap) repair. I would never deal with them again and I recommend that any phone conversations with them be carefully documented.

And I heartily recommend Action Sheet Metal for all you rain gutter needs!
Consumer from RESTON, VA
Aug 12, 2008

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