Phoenix Chimney

I needed a new crown on my Chimney. After going through Check Book, I contacted Phoenix Chimney because of their positive reviews for an estimate. They stated they had no jobs that day because of the rain and promptly came over to my home in Sterling from Springfield. The two men that showed up in an unmarked white van, did not even go up on the roof but from the ground stated they could do the job for $475.00 and wrote an estimate. They said they could start the work the in a day or so once the rain stopped it would take about three hours.
They were all smiles and wrote up an estimate for work. But when I asked for Proof of license and insurance the smiles faded and one of them started talking about the other (the one who wrote the estimate) was going to be the new owner. The soon to be the new owner, asked for my e-mail address and I gave it to him and verified he had it down correctly. He said they would e-Mail me the proof when they got back to the office. Never heard back from them… Even tried contacting them through their web work request on Yelp and phone calls and web requests were never returned.
Either they were way too busy to make the $475 or there was an issue with my request for proof License and Insurance. Never, No Never should you have any work done on your home by anyone that does not have a valid license or insurance.

I have been using Phoenix Chimney for two years and, as reflected in my ratings, am very pleased with their service in all respects. In October 2017, they repointed my chimney and transformed a crumbling mess into a chimney that looks brand new.