Jenkins Restorations

45681 Oakbrook Ct Ste 113
Sterling, VA 20166703-450-6580

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Consumer Comments for Jenkins Restorations

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Consumer from VIENNA, VA
Apr 23, 2016
Recommended
Consumer from ASHBURN, VA
Mar 04, 2016
Not Recommended
This is the worst contractor I've ever seen; avoid them like the plague. Jenkins was recommended by my insurance company (USAA) for a claim in the kitchen (replace floor and cabinets). Everything started out well and the staff were polite, but it quickly went downhill once the work started. Jenkins failed to adequately mask to control dust and we now have to get our carpets and furniture professionally cleaned. We purchased tile for the floor and had Jenkins do the installation. They covered up a heating/air conditioning floor vent (which they tried to hide from us), the tile lines were not straight, the tile widths were not even, and the tile heights were uneven. The floor was completely unacceptable and Jenkins (to their credit) ripped it up and re-accomplished the work with OK results. But the cabinets that Jenkins recommended and purchased from Wolf looked like they were assembled from quality control rejects and the installation workmanship was poor. The cabinets had cracks, scratches, dents, chips, off-color doors and inadequate paint. Jenkins mounted our microwave crookedly and did not do any drywall repair to cover the mounting holes from the old cabinets. We spent an entire month trying to negotiate with Jenkins to replace the affected parts and cabinets and could never come to terms; even though Jenkins could not get paid until we were satisfied with their work. The project manager would verbally promise to fix an item and then it would not show up on the punch list. In another example, Jenkins refused to replace cabinets with six inch cracks in the door frames that they attempted to hide with caulking, claiming they "met industry standards." We've now spent one and a half months so far working thru USAA to get a settlement. Every step of the way Jenkins has inflated their estimates with work they did not perform, materials they did not purchase and unsatisfactory work to increase their payment.
Consumer from POTOMAC, MD
Feb 28, 2016
Not Recommended
Jenkins name was given us by our home owners' insurance after a large plumbing flood did major damage to our home. Their crews never showed up on time--sometimes not all. Their work was generally inferior. We had to have another contractor come in and rip out and redo much of the ceramic tile work that they did. And although they seemed very easy to deal with up front, once the job started, they were totally nonresponsive to our complaints. It is very disruptive when you prepare your house and family for hardwood floor refinishing and the contractor is a no show. Find another contractor.

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