Essentia

2008 1st Ave
Seattle, WA 98121 206-441-0321

Ratings

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Consumer Ratings for Essentia — 1 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Consumer Comments for Essentia

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Consumer from EDMONDS, WA
Sep 19, 2016
Not Recommended
Sales representatives were friendly and helpful. Mattresses are available in the Seattle store to see, lay on, etc. From purchase to delivery of the mattress and box took three weeks (products ship from Ontario). Major problem: the mattress in the store is significantly softer than the one I received. I haven't yet called them to discuss this problem. I know I can upgrade to a more expensive/softer mattress, but will have to pay a 9% restocking fee (plus the price difference, of course).
Another surprise: This was a $3k purchase, so I thought that they might call to see whether I was satisfied with their product/service. No call yet!