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Dublin Mazda

5510 Scarlett Ct
Dublin, CA 94568 925-364-9000

Ratings

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?%    
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Consumer Ratings for Dublin Mazda — 8 Ratings

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Percent of customers who rated service "superior" for:
Advice on choice and use of products
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Staff attitudes/atmosphere
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Reliability (standing behind products, delivering on time, etc.)
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Consumer Comments for Dublin Mazda

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Consumer from Campbell, CA
Aug 04, 2020
Recommended
It’s unfortunate that the sales departments at many auto dealerships have such a bad reputation. Sometimes it’s well deserved. Many sales departments use hard-sell techniques, lie and pretty much will say anything to make the sale right then! They know that once a customer walks out the door, it’s very hard to get them back to make the sale. So, I can understand why so many people have a distrust for dealerships and dread the whole car buying process. I’m happy to report that not all dealerships have slimy sales people and use hard-sell techniques. Some have genuinely nice people who know the product and actually seem to care about selling me the right car for my needs! My wife and I were shopping for a small sized SUV and had narrowed it down to a Honda CR-V (we had owned an ’09 CR-V in the past) and the Mazda CX-5. We stopped in at Ken Harvey Mazda in Dublin to take a look at both of them (Ken Harvey also owns the Honda dealership just across the parking lot). We used Ken Harvey Honda for car service in the past and couldn’t have been happier with the whole experience with their service department. I worked with Vasek who was wonderful. Knowledgeable about both the Honda and the Mazda vehicles and was able to talk authoritatively about both. Vasek was able to clearly explain the differences and how they would translate to our specific needs. In the end we choose the Mazda CX-5 and have been thrilled with it. The whole decision process was smoother than buttered silk! And then came the most dreaded part of buying a car… negotiating the price. Usually there’s the whole drama of the sales person saying they would have to get approval from their manager for that price and he walks out and you can see (but not hear) him as he dramatically talks to the manager wildly gesticulating giving, what appears to the customer, as a really convincing argument to the manager to accept the price. You know they are actually talking about something totally different like where to go for beer after work. There was none of this nonsense with Vasek. We went in knowing the retail and invoice prices for the car so we knew a fair price when we hit it. I should add that I actually want the dealership to make money on the deal. But I also want to get a good price. There’s always a sweet spot in the middle where the dealership still makes a profit and I still get a good deal. This is a total win-win and it’s what I always aim for when negotiating prices. We were able to quickly come to an agreement on a fair price for the car and a fair price for my trade-in vehicle. Again, smooth as a summer lake at dawn! No hassles, conflicts, dramatics or any nonsense! The only minor delay was that they didn’t have the exact color and model that we wanted. They were able to find the perfect car at another local dealership and get it transferred in just a few days. Even the Finance & Insurance department (F&I) where the final contract is signed and where they actually take your money was a smooth process. Harry Soenardi, the finance manager, was wonderful. Mazda was running a promotion with 0% financing (like putting money in my pocket!) and the whole process from applying for the loan through the final signature was quick and painless. I can’t praise Ken Harvey Mazda enough! From walking in the door to driving off in our new car this was one of the easiest, fairest and smoothest processes I’ve ever had when buying a new car. They have restored my faith in dealerships. All I can say is if you’re in the market for a new car, go to Ken Harvey Mazda in Dublin (or Ken Harvey Honda right next door). You’ll be as thrilled as I was that you did!
Consumer from Alameda, CA
May 06, 2020
Recommended
Consumer from Alameda, CA
Apr 09, 2020
Recommended
Generally good but always start off as if they've never seen my cars before, and ask questions as if I'm basically clueless and naive (oh, your cars use synthetic oil? That's $20 more, etc).

...and 5 more consumer comments for Dublin Mazda

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