Dean's Automotive
Mountain View, CA 94043 650-961-0302
| Checkbook's Top Rating | |
|---|---|
| Quality | NO |
| Price | NO |
- 26 ratings
- 73% gave a "superior" overall rating
- - Prices 2% lower than average
- Compare 449 nearby auto repair shops
- "Dean's has steadily improved under their realitively new ownership, and we have come to trust them..."
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Consumer Ratings for Dean's Automotive — 26 Ratings
Complaints for Dean's Automotive
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Consumer Comments for Dean's Automotive
Sep 19, 2021
Jul 06, 2017
Dec 01, 2014
Being short of cash due to the holidays, I went to Dean's because they accept the Car Care One card (credit). My old Toyota had an oil hemorrhage. $1425.35 later I had new oil seals, timing belt and water pump. Before they started the repairs, they called me three times to say I need more and more work. I was told that I would need new rear wheel bearings for another $400 and a new starter ($324) I was later called and told that it wasn't the bearings but that I needed rear control arms (suspension) for $1500.
After they fixed the oil leak I took my car to another shop for a second opinion and was told there was nothing wrong with the rear suspension but that there was still an oil leak from the valve cover gasket and the distributor, another $200.00. It makes me wonder if the problems were exaggerated by Dean's guy. When I showed the other guys the bill they laughed and told me that they would have done the job for $560. When I went to Toyota to find out how much the parts cost the gave me a quote of $375 for genuine Toyota parts as opposed to the $539 I paid Dean... for cheap parts? Certainly not genuine Toyota parts.