Capitol Subaru

Name: Capitol Subaru
Address: 920 Capitol Expy Auto Mall, San Jose, CA, 95136, US
Telephone: 408-723-9500
Rating: 2.5

920 Capitol Expy Auto Mall
San Jose, CA 95136 408-723-9500

Checkbook's Top Rating
Quality	NO
Price	No Data

31 ratings
68% gave a "superior" overall rating
Compare 444 nearby auto repair shops
"Most recently had transmission replaced in addition to recommended service without issue. I don't..."
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Prices for Capitol Subaru

Checkbook's price comparison score what is this?

Hourly labor rate for major mechanical repairs

Consumer Ratings for Capitol Subaru — 31 Ratings

Percent of customers who rated service "superior" for: | = average for all auto repair shops

Doing work properly what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated shop "adequate" or "superior" what is this?

Complaints for Capitol Subaru

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Makes serviced:

Subaru

Makes serviced under manufacturers' new-car warranties:

Subaru

Consumer Comments for Capitol Subaru

Consumer from MONTE SERENO, CA
Oct 30, 2025

Most recently had transmission replaced in addition to recommended service without issue. I don't like that they try to upsell you on regular maintenance and don't just say here's the manufacturer's recommended service and these are our recommended additions to service. The manufacturers service appears to be the lowest option of 3 tiers of regular maintenance.

Consumer from Cupertino, CA
May 18, 2024

Not happy with them charging a credit card fee.

Consumer from Sunnyvale, CA
Sep 16, 2023

Work has been completed properly, however I have found in two cases their inspection reports to not necessarily be accurate. In one case they failed to diagnose an issue and another time they told me something that I knew immediately was not true and after they went back and did another check told me they’d mixed my report up with that of another customer. I’ve been a customer over 10 years and this had not happened before this year. So I’ll give them another chance.

...and 2 more consumer comments for Capitol Subaru

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