Capitol Volkswagen
911-A Capitol Expy Auto Mall
San Jose, CA 95136 408-265-4400
San Jose, CA 95136 408-265-4400
Checkbook's Top Rating | |
---|---|
Quality | NO |
Price | NO |
- 13 ratings
- 54% gave a "superior" overall rating
- - Prices same as average
- Compare 449 nearby auto repair shops
- "Pro - Replaced an Engine Control Module for free at 66,000 miles, perhaps because it was connected to..."
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Prices for Capitol Volkswagen
Checkbook's price comparison score
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Hourly labor rate for major mechanical repairs
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Consumer Ratings for Capitol Volkswagen — 13 Ratings
Percent of customers who rated service "superior" for:
= average for all auto repair shops
Doing work properly
Starting and completing work promptly
Letting you know cost early
Advice on service options and costs
Overall quality
Overall quality: percent who rated shop "adequate" or "superior"
Complaints for Capitol Volkswagen
Number of complaints with BBB and (complaint rate)
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Makes serviced:
- Volkswagen
Makes serviced under manufacturers' new-car warranties:
- Volkswagen
Consumer Comments for Capitol Volkswagen
Mar 01, 2016
Pro- Did not charge for a fault (engine shutdown) that would not repeat when the mechanic was there. They spent time inspecting it , but charged nothing.
Con- Blamed me for a rubber gasket that had marginal flaws. The car was purchased new at this dealership and never serviced elsewhere.
Con- Returned the car with 3 out of 4 problems not fixed, and the interior dismantled, without explanation. (Eventually did fix everything after complaints)
Con- Does not answer the phone. Does not call when they promise to.