What areas does H D Johnson serve?

H D Johnson serves ,Alexandria,DC–NE,DC–NW,DC–SE,DC–SW and Fairfax Co..

Does H D Johnson perform good work?

H D Johnson has received 56 ratings from local consumers and has received a 68% superior overall rating which equals two and a half stars .

Does H D Johnson have good prices?

From our undercover price shopping work, H D Johnson has prices 7% higher than average which equals three-dollar signs .

Does H D Johnson do sewer clearing work?

Yes, H D Johnson performs sewer clearing work.

What is the most recent consumer comment about H D Johnson?

The most recent comment came from a consumer in Washington, DC on 07/06/2022/: "We were out of town and I told my daughter to check the times the plumber came into the house and when..."

How many plumbers are in and around the Washington, DC area?

Consumers' Checkbook has gathered 17707 ratings from local consumers on 204 plumbers in the Washington, DC area. For each plumber, we report areas served, overall customer satisfaction score, undercover price shopping score, complaint counts, and if the plumber performs sewer clearing work.

H D Johnson

Name: H D Johnson
Address: 5500 MacArthur Blvd NW, Washington, DC, 20016, US
Telephone: 202-244-6555
Price range: $$$
Rating: 2.5

5500 MacArthur Blvd NW
Washington, DC 20016 202-244-6555

Checkbook's Top Rating
Quality	NO
Price	NO

56 ratings
68% gave a "superior" overall rating
- Prices 7% higher than average
Compare 204 nearby plumbers
"We were out of town and I told my daughter to check the times the plumber came into the house and when..."
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Prices for H D Johnson

Checkbook's price comparison score what is this?

Minimum charge for a service call

What the minimum charge includes

Hourly labor rate

Consumer Ratings for H D Johnson — 56 Ratings

Percent of customers who rated service "superior" for: | = average for all plumbers

Doing work properly on first try what is this?

Starting and completing work promptly what is this?

Letting you know cost early what is this?

Advice on service options and costs what is this?

Overall quality what is this?

Overall quality: percent who rated company "adequate" or "superior" what is this?

Complaints for H D Johnson

Number of complaints with local government consumer agencies and (complaint rate) what is this?

Number of complaints with BBB and (complaint rate) what is this?

Current BBB report

Does company do sewer clearing work? ?

Areas Served by H D Johnson:

Alexandria
DC–NE
DC–NW
DC–SE
DC–SW
Fairfax Co.

Consumer Comments for H D Johnson

Consumer from Washington, DC
Jul 06, 2022

We were out of town and I told my daughter to check the times the plumber came into the house and when he left which was exactly 47 minutes. After the job was done the plumber said he would write up the bill, he sat in the truck for 21 minutes. The total billed for was for 75 minutes we were charged for the 4 minutes the truck sat out front before the plumber came in, the work he did, the 21 minutes he sat in the truck writing up the bill, and the 3 minutes until the truck left. When I called to complain the person put me on hold and said the GPS records showed the truck was there for 75 minutes and that's how they bill. I said after the work was done the plumber was in the truck for 21 minutes, they lied and said it wasn't that long. I said my daughter wrote down the times, they said they bill on GPS location times. I questioned the supplies charge of $100.00 and said there were no supplies the plumber just unclogged the drain. They said the charge was for the use of equipment to unclog the drain. I said that's crazy we pay a fee for your plumber to use your owned equipment, she said yes.

Consumer from Washington, DC
Sep 09, 2020

I hired H D Johnson to replace a cartridge in my bathtub faucet. The serviceman arrived one hour early (9 AM), which meant that he could not replace the cartridge because the water supply in my condo building could be shut off for one hour. Since he was already there I had him replace the cartridges in two sink faucets, which took about 30 minutes. There was a lot of standing around and also three trips to his truck. When the water was finally turned off he replaced the bathtub cartridge and left (11:15 AM). I called the scheduler to point out that he arrived too soon and that it resulted in a lot of time wasted. She agreed to deduct one hour from the time I would be billed for, which was acceptable to me. However, when I asked what the charge would be she quoted me a figure in excess of $500, claiming that the serviceman was at my premises for about 3.5 hours. When I pointed out that he was on the premises from 9 AM to 11:15 AM, she said that the GPS in the truck showed that he parked at 8:47 and left at 12:15 PM. So beware, H D Johnson charges from the time the serviceman parks the truck to the time he drives away - not for the actual time spent actually working on our problem. Considering how high the $180 hourly rate is, combined with the initial fee of $125 for the first 15 minutes, charging for the time the serviceman walks to and from the truck seems excessive to me but you be the judge. However, then I discovered that I could not install the lever handle on the new cartridge stem because the stem was too long. I called the scheduler again and she sent out another serviceman to fix the problem, which he did. This guy was clearly more competent than the one who installed the cartridge. He quickly fixed the problem by cutting back the stem. He also said there would be no charge for his visit. Overall, I was impressed by how good the second serviceman was but what this demonstrates is that the quality of service you will get from H D Johnson will depend on who they send out, so you take your chances. Given how much they charge, this is unacceptable to me.

Consumer from Washington, DC
Apr 20, 2020

Extremely friendly personnel, superior performance. Have used them for over 30 years.

...and 10 more consumer comments for H D Johnson

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