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H D Johnson

5500 MacArthur Blvd NW
Washington, DC 20016 202-244-6555 Business Website
Checkbook's Top Rating
Quality NO
Price NO

Prices

Checkbook's price comparison score what is this?
18% higher than average  ($118)
Minimum charge for a service call
No Data
What the minimum charge includes
No Data
Hourly labor rate
No Data

Consumer Ratings — 35 Ratings

Percent of customers who rated service "superior" for: | = average for all plumbers
Doing work properly on first try what is this?
65%
Starting and completing work promptly what is this?
76%
Letting you know cost early what is this?
45%
Advice on service options and costs what is this?
65%
Overall quality what is this?
66%
Overall quality: percent who rated company "adequate" or "superior" what is this?
89%

Complaints

Number of complaints with local government consumer agencies and (complaint rate) what is this?
No complaints
Number of complaints with BBB and (complaint rate) what is this?
No complaints

Current BBB report

Does company do sewer clearing work? No Data

Areas Served :

  • Alexandria
  • DC–NE
  • DC–NW
  • DC–SE
  • DC–SW
  • Fairfax Co.

Consumer Comments

Previous Comments Page 1 of 1 Next Comments
Consumer from WASHINGTON, DC
Sep 29, 2026
incredibly expensive
Consumer from WASHINGTON, DC
Aug 15, 2025
Always do excellent work.
Consumer from WASHINGTON, DC
Oct 17, 2024
The last time I used this plumber was the last straw for me. I had them come out to unclog my kitchen sink. They came out and completely disassembled the trap and rebuilt it. However, they didn't have the replacement parts needed so they had to go to a hardware store to get them. The original trap was installed by a Johnson plumber some years ago and never caused a problem. Then told me I had a leak in the drain pipe and they needed to cut open the wall. After the two plumbers spend 4 hours at the house screwing around with my sink they gave me a bill for $1,300! To just unclog a sink???? I refused to pay it and eventually settled with them for $500. I will NEVER use them again. I appears that H D Johnson has undergone a change in management.
Consumer from Washington, DC
Aug 17, 2024
Great customer service
Consumer from Washington, DC
Jul 06, 2022
We were out of town and I told my daughter to check the times the plumber came into the house and when he left which was exactly 47 minutes. After the job was done the plumber said he would write up the bill, he sat in the truck for 21 minutes. The total billed for was for 75 minutes we were charged for the 4 minutes the truck sat out front before the plumber came in, the work he did, the 21 minutes he sat in the truck writing up the bill, and the 3 minutes until the truck left. When I called to complain the person put me on hold and said the GPS records showed the truck was there for 75 minutes and that's how they bill. I said after the work was done the plumber was in the truck for 21 minutes, they lied and said it wasn't that long. I said my daughter wrote down the times, they said they bill on GPS location times. I questioned the supplies charge of $100.00 and said there were no supplies the plumber just unclogged the drain. They said the charge was for the use of equipment to unclog the drain. I said that's crazy we pay a fee for your plumber to use your owned equipment, she said yes.
Consumer from Washington, DC
Apr 20, 2020
Extremely friendly personnel, superior performance. Have used them for over 30 years.
Consumer from Washington, DC
Apr 19, 2020
Good work. I think their pries may be somewhat high, but the firm was looking after the house since before we bought it in 1993. They know it very well.
Consumer from Washington, DC
Jul 09, 2019
I've used H D Johnson for several plumbing problems over the years and always found them to be honest and to take pride in their work. Having a plumber you can trust is no small thing.
Consumer from Washington, DC
Oct 06, 2018
Pleasant, technically competent, and decent prices. Always reliable.
Consumer from Washington, DC
Sep 20, 2018
One item was repaired properly. I was told the plumber would be back to fix a leaking toilet once the part came in; but never heard anything further about it.
Consumer from Washington, DC
Jul 17, 2018
Lied to me. Told me that my Navien tankless hot water heater needed serviced annually. Manufacturer says that annual service is not necessary. Charged hundreds of dollars for a service that was not necessary.
Consumer from WASHINGTON, DC
Aug 30, 2016
H D Johnson put in a new toilet for me and installed a bidet hose. I was pleased with the work and the consideration they put into it, including advising me on using the bidet hose so it doesn't leak down the road. I will call them back for my next plumbing job.

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